FAQs

Question
Answer
Allegion provides professional access control support to Security Consultants and Security Integrators.  For information related to specification development and support,Access Contro...
Allegion does provides professional support to Architects and Design Professionals. For information related to specification development and support, Website for Architects and Design Professiona...
BY PHONECall 877-671-7011 To Speak With Sales Support/Customer Service & Technical Product Support.Sales Support/Customer Service - PRESS 1Product Lead TimesProduct AvailabilityOrder Statu...
Some Access Control Panels are designed with “Supervised” or “Dry contact” requirements for the inputs and have no common ground between the ACP (Access Control Panel) and device at the door. “S...
Schlage offers the “RLBD” to support these supervised or dry contact interface applications. The "RLBD" plugs directly into the PIM400-TD2 or PIB300-TD2 for easy hook-up.  
Please reference this Tehnical Note RLBD SES-20120418 for RLBD setup, use information, hook-up diagrams and some testing suggestions when connecting to a Supervised dry contact Access Contro...
This is a link to the RLBD Installation Instructions.
This RLBD data sheet can also be found at Schlage/Technical Support. RLBD DataSheet
If your Von Duprin EL (solenoid) device pulls and releases quickly instead of holding the latch retracted, please check all of the items below.In most cases, one or more of these solutions will r...
Steelcraft offer a limited warranty to customers that products will be free from defects in the material and workmanship for a period of 12 months from date of shipment of products.Warranty St...
Job Specific Warranty - If job specific warranty letters or certificates are required, please refer to the Allegion Contact Us web page and request the applicable information.NOTES:F...
Coin cell replacement is not immediately registered by the AD200/250 firmware.
Performing a processor reset (pressing and releasing S1 on the Main PCB Assembly) will register the new coin cell.
Cycling lock power (i.e., disconnecting and reconnecting the "AA" battery pack) will register the new coin cell.
The coin cell part number is CR2025 - 3 volt lithium - available at most battery or electronics stores.
This information can be found at the following URL's: AD200 http://us.allegion.com/content/dam/allegion-us-2/web-documents-2/UserGuide/Schlage_AD-200_Offline_Lock_User_Guide_-_English_102107.pdf
AD250 http://us.allegion.com/content/dam/allegion-us-2/web-documents-2/UserGuide/Schlage_AD-250_Offline_Lock_User_Guide_-_English_102108.pdf
AD300 http://us.allegion.com/content/dam/allegion-us-2/web-documents-2/UserGuide/Schlage_Utility_Software_User_Guide_6.4.2_104390.pdf
AD400 http://us.allegion.com/content/dam/allegion-us-2/web-documents-2/UserGuide/Schlage_AD-400_and_AD-401_Networked_Wireless_Lock_User_Guide_104387.pdf
CO100 http://us.allegion.com/content/dam/allegion-us-2/web-documents-2/UserGuide/Schlage_CO-100_Offline_Lock_User_Guide_-_English_104210.pdf CO200 http://us.allegion.com/content/dam/allegion-us-...
CO250 http://us.allegion.com/content/dam/allegion-us-2/web-documents-2/UserGuide/Schlage_CO-250_User_Guide_English_104208.pdf
BAA/ARRA stand for Buy American Act and American Recovery and Reinvestment Act. A brief description of some of the federal requirements can be found in the BAA Catalog on the Allegion...
Country of Origin (COO) information can be found in the Buy American Act (BAA) brochure.
To obtain product certification forms:Download the BAA Catalog on the Allegion website Complete the information requested in the the BAA Catalog with a detailed copy of the prod...
If you have questions related to an existing masterkey system developed by Allegion or an existing structure number, please e-mail your request to Product Support for Mechanical Locks.