User questions

Question
Answer
  • What is the part number for the dogged cam used in modular cylinders?
  • What is the standard FSIC mortise housing with a straight cam?
  • What type of cylinder is the 20-001?
  • What is the standard Falcon cam?
  • What Schlage cam will operate Sargent locks?
  • What is the template for 5BB1HW for Swing Clear Hinges?
  • Does a SEH require a door closer?
  • Can we do TW on swing clear hinges?
  • Can a 4040XP Pull Side closer be mounted with Swing Clear Hinges?
  • What is the difference between the FE and DE-Series frames
  • Can a 4010 be mounted with swing clear hinges?
  • Can the bar style coordinators be used with swing clear hinges?
  • Will a Senior Swing or Swing IQ work with swing clear hinges?
  • Who to contact?
  • How do I contact Schlage Biometrics Technical Support?
  • Is there a way to get a dry contact signal from a Chexit device when it is in alarm?
  • How do I wire an EL device to normally hold open the latch and release it during a fire alarm?
  • How to adjust First, Delay, and Retry in a PIM400 & AD400?
  • Where does the 8310-877 safety sensor attach to the Senior Swing controller?
  • What wires are the activation inputs for the Senior Swing?
  • Which arm is the same as the 4640 regular arm?
  • What is the part number for the Falcon 8200 (8230/8240) series operator control box?
  • How do I get service on my Astro Swing operator that isn't working properly?
  • What power operator is recommended/used for occasional activation with mainly manual traffic?
  • What power supply is required for two EL devices and one LCN auto operator?
  • Can the 4630/4640 cylinder only be replaced?
  • How do I program my device?
  • What are ElectroMechanical Automatic Operators?
  • What are Pneumatic Automatic Operators?
  • What are Electro-hydraulic Automatic Operators?
  • Who to contact?
  • Is there a Schlage lock with a toggle button?
  • Toggle or toggle credential
  • How do I program Locknetics CM / CL legacy locks with the Schlage Utility Software (SUS) and Hand Held Device (HHD)?
  • Can the AD-Series and CO-Series magnetic card credential readers be set to read data from different magnetic card tracks?
  • What special template (ST) is used with the 2030 closer and a low profile track and roller?
  • Can a 8242 be converted to a 8231?
  • When should I update the firmware in my AD Series or CO Series products?
  • Where can I download the latest version for the Schlage Utility Software?
  • Why do I get error message "E701 - Programming Lock Failed" on my Hand Held Device while programming an AD lockset?
  • The Hand Held Device (HHD) or Schlage Utility Software (SUS) will not connect to the CO200?
  • Why does the Schlage Utility Software application display the error message "E201 - This device is not connected?"
  • How do I program Locknetics CM / CL legacy locks with the Schlage Utility Software (SUS) and Hand Held Device (HHD)?
  • What should I do if the CT5000 USB cable gets disconnected during a firmware update?
  • How should I update firmware (FW) on an AD300?
  • Is there a way to clone a failed PIM400 so it could be replaced without having to re-link associated locks?
  • When should I update the firmware in my AD Series or CO Series products?
  • How do I program Locknetics CM / CL legacy locks with the Schlage Utility Software (SUS) and Hand Held Device (HHD)?
  • Where can I download the latest version for the Schlage Utility Software?
  • Why does the Schlage Utility Software application display the error message "E201 - This device is not connected?"
  • The Hand Held Device (HHD) or Schlage Utility Software (SUS) will not connect to the CO200?
  • How long is the RGO?
  • Does RG-27 ship with wood screws if wood door specified?
  • ROD GUARD
  • Where is the template for the 718 trims made after 2/28/2011 for Falcon/Monarch concealed vertical rod devices?
  • What is QELA?
  • What power supply do I need for my 2 QELA devices with LCN auto operator?
  • Is the QELA motor compatible with a PS873-2 power supply?
  • Can I buy the Von Duprin QEL motor without the full kit?
  • Will the PS900-2 RS operate the Von Duprin QEL device?
  • Can QEL be converted to HD (hex dogging) or CD (cylinder dogging)?