User questions

Question
Answer
  • When should I update the firmware in my AD Series or CO Series products?
  • My PC will not see the Android device folder structure to transfer files for the SUS application.
  • Will the Credential ID on the Isonas Pure Mobile change if they re-install the app?
  • Engage Locks - Firmware Version Not Showing Updated in Portal after Upgrade
  • FINISH HARDWARE
  • What firmware does my CO-100 lock have?
  • When are Panic Devices required?
  • What is clear opening width?
  • What is the difference between Panic Hardware and Fire Exit Hardware?
  • Is a standard cylinder keyway such as "C" available in SFIC?
  • Is the C987 a small format or full size core?
  • Is the 23-030 a small format or full size core?
  • What is the maximum size of a welded elevation frame?
  • Olivari door stop dimensions.
  • Can a door have an InPact device and glass lights?
  • What are the dimensions of the MA Series escutcheon?
  • Can the Von Duprin Chexit device be ordered with LX latch bolt monitor?
  • Where is the Deadbolt Monitor, Latchbolt Monitor, RX Switch, EL/EU Switch and Motor Assembly located in an L9000 Electrified Lockcase?
  • LATCHBOLT MONITOR SWITCH
  • Is 630 Stainless Steel finish available on the latitude lever for Falcon MA series mortise locks?
  • Are the M and MA locks compatible?
  • Schlage GF3000 - Installation on Glass Door with Rail
  • How long does it take to install a L Series mortise lock?
  • What is a rain drip?
  • What is the minimum stile for Schlage locks?
  • Schlage Engage NDE - 4" Stile and Minimum Stile Requirements
  • What are the minimum stile and rail dimensions for the L-Series door FG, FG2 & FG3?
  • Can you get a 33/35A Rim device fire rated?
  • What is the minimum dimension from the edge of the door to a glass light cutout?
  • How long is the ND tailpiece for a thick door?
  • What is the part number for the full size core driver for the ND series?
  • What are the part numbers for the SFIC driver and spacer used on the ND series locks?
  • What is the part number for the SFIC driver on the AL locks?
  • The key just spins on a B560R B561R or B563R deadbolt.
  • Why can't a new spring cage or driver be installed on an older AL lock?
  • When ordering the ND lock less cylinder will it come with a tailpiece?
  • Can a panic device be converted to a fire-rated device in the field?
  • Can the 8200 power an EL panic device?
  • Is the 2227 panic exit device available LBR?
  • Does Von Duprin offer an exit device for exterior use?
  • How do you set up Windows' "Hyper Terminal" for console port troubleshooting on a biometric GT-400?
  • VERTICAL ROD PANIC DEVICE
  • MORTISE PANIC DEVICE
  • RIM PANIC DEVICE
  • Schlage Mobile Credential – Troubleshooting Errors
  • PANIC HARDWARE
  • Will the 6300 electric strike work with 88-F or the 88 rim panic?
  • Where can I find wiring information for the Chexit?
  • Can I put an old style hex dogging kit (050153) on my 99 panic device?
  • What is the difference between Panic Hardware and Fire Exit Hardware?
  • How is a ELR or panic device wired to a Senior Swing?
  • Where are the part manuals for Falcon exits?
  • When are Panic Devices required?
  • EL Device Troubleshooting Guide
  • Does Von Duprin have an exit device that is pneumatic?
  • What exit devices are available for 2' 0" wide doors?
  • How do I get in touch with Samsung Smartthings?
  • How do I get in touch with Nexia?
  • Who to contact?
  • How to adjust a 4010 hold open arm?
  • Can you order a 1461 cylinder only?