No LED light on Schlage Encode

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Improper mechanical adjustment or QEL calibration could cause the QEL cycle three times with solid LED and not work. First check mechanical adjustment on vertical rods or mortise lock device and co...
Chexit devices shipped prior to 8-24-2015 with solenoid driven could cause the Von Duprin CX solenoid to pull and drop and sound the alarm with solid LED or no LED light after the rear...
Verify that the 120VAC is present at the controller (measure 120VAC on the 2 wire gray cable from I/O board to controller -- red/black wires in gray cable). If present, but no lights on the contr...
Yes, the ID3D does have a red/green LED light option.  It's used to indicate successful (green) or rejected (red) hand reads.  The part number is GL-100 and it can only be installed in th...
Creating a Master Construction Credential - From first power up or after clearing memory: Remove the CT5000 lid. Press and hold the Schlage button. Present a credential to the reader within ...
Yes, the Schlage Home app will need to be downloaded as if using a phone (Apple Store or Google Play Store)
To program the 8310-865 receiver: Set the dip switches 1 to the "OFF" (pulse) position. Set the dip switches 2 to the "OFF" (0.5s) position. Momentarily press the " No Delay" or "Delay" ...
The following could cause the Von Duprin CX solenoid ( devices shipped prior to 8-24-2015) to pull and drop and sound the alarm with solid LED light. Wrong power supply, requires Von Duprin ...
The following could cause the Chexit solenoid ( devices shipped prior to 8-24-2015) pulls in then drop out with no alarm. Mechanical adjustment such as vertical rods. Disconnect t...
Make sure the lock AA batteries are good. 4.8 VDC or higher.
When in its “Active state”, the mechanical key switch can prevent USB connection. Make sure the lock key cylinder and tailpiece are properly installed.
Make sure the mechanical triangles on the back of the outside escutcheon are aligned properly.  See the installation instructions at www.schlage.com/support Schlage Technical Support.&nbs...
If the Schlage Utility Software pops up a "E201 error", just ignore it, and tap "Device Options" or update your firmware. See 78451  
Make sure the HHD/SUS is set to USB communication by checking the small icon right of the "No Device Connected" message.  The symbol should be a USB symbol when working with USB enable product...
PIM400-485 and AD400 Two red SCHLAGE LED flashes indicates the AD400, PIM400-485 and ACP all have operational communication, and the ACP denied access with a RS-485 command. With a PIM400-485 tw...
PIM400-TD2 and AD400 Two red flashes indicates the AD400, PIM400-TD2 has radio RF communication; but the AD400 did not get a strike, GO, relay closure from the ACP. With a PIM400-TD2 TWO red fla...
  ONE red flash, One red flash indicates RF COM loss, the AD400 radio did not get an answer from the PIM400-485 radio or the PIM400-TD2 radio. The PIM400-485 will turn off it's radio if th...
CO Reader Modules are not individually replaceable, nor can they be swapped between locks. The inside and outside assemblies of a CO lock are a matched/mated set and cannot be swapped to change rea...
The following could cause the Chexit device shipped prior to 8-24-2015 with solenoid driven to go into weak alarm with solid LED light: Wrong power supply- Chexit device requires  a...
In order to enroll a user in HandNet for Windows, you will need to: - Log into HandNet for Windows (default login: username: 1234    password: new )- From the menu at the top, click...
Check that the reader is fully seated into the front escutcheon.
Check that there are no bent pins in the reader connector.
Check that the through door ribbon cable is properly plugged in.
Check that the battery or wired power is properly connected.
Check that the batteries are inserted into the battery holder in the correct polarity orientation.
On power-up the CO-Series locksets will provide 5 quick RED Schlage Button flashes and 5 quick beeps to indicate that the electronics (credential reader) has been changed.  In order to recover...
When/If the electronics (Credential Reader) changed on a CO-Series lockset, the lock will respond with 3 RED Schlage button flashes and 3 beeps for any key press or credential presentation.&nb...
CO Reader Modules cannot be replaced by Reader Modules with a different credential type; for example, a magnetic swipe credential reader cannot be replaced with a proximity credential rea...
A Credential Reader MAY be replaced with another Credential Reader of the same type; however, a Factory Default Reset must be performed before the lock will function properly.
The PS9 power supply was discontinued.  The new exit alarm ALK can either use a 9VDC battery or 24VDC regulated power supply. There is no direct replacement for Von Duprin PS9 power supply. Cur...
Followings could cause the Chexit device to go into alarm after the rearm time: Chexit devices shipped after 8-24-2015 with motor driven: Module DPS LED is ON DPS switch contact is open: Close t...
Chexit devices shipped prior to 8-24-2015 with solenoid driven: Chexit device has a RX switch with a connector that needs to be connected to the Chexit module otherwise the alarm will sound af...
The following items may cause the  PS900 series power supply to have no DC output voltage. 1. If  the DC voltage selection jumper is missing, the power supply will not provide any D...
When the "RED" LED on the 8310-865 RF Receiver is blinking, it is receiving an RF signal (interference) from a non programmed device. When receiving this type of signal, it will not program correct...
The Schlage Encode lock can be paired with the Amazon Cloud Cam or simply as a standalone device.  There are two separate pairing options within the Amazon Key App itself
This change was implemented in firmware package CO.A.6 (or later) to help the customer in the communication and coupling process between the CO200 (CO250) and the hand held device (HHD). ...
The green LED is to be lit up until the spindle (Triangles and Key Switch) are aligned properly; providing a visual indication of the problem.  
If the mechanical alignment of the triangles on the back of the outside escutcheon are not aligned, the CO200 or CO250 will not connect with the SUS/HHD and will appear to be unresponsive...
In firmware CO.A.6 (or later) the Schlage button on the CO200 (CO250) will turn green anytime that the spindle triangles on the front escutcheon are out of alignment or the mechanical key switch is...
When unlocking the CO200 door by mechanical key override, the green led will be continuously ON until the key is released. This will occur after firmware CO.A.6 (or later) has been installed int...
Check to see if any virtual keys have been set up allowing administrative permission level.  If VK holder has auto-lock settings different from originator, last to use lock will re-set to thei...
“Cache Mode” is an AD-Series feature which, accumulates and stores valid credentials that have recently been granted access by the Access Panel or head-in system. This recently granted access histo...
The number of bits selected for "Card Bit Format" on an AD400 or AD300 must be equal too or larger than the bits on the cards in use. Setting this number correctly enables the cache mode collectio...
The AD300 and AD400 devices do not store audits during cache mode.  Audit "Date and Time" information and the saving of audit information is an Access Control Panel function, and during cache mode ...
An AD400 granting credentials access in “cache mode” will blink the Schlage with the normal green LED, followed by a brief red Schlage LED flash, indicating no RF communication and access was grant...
When this happens try uninstalling and reinstalling the app.  All your information is saved on the cloud.  You can also try reconnecting to WiFi.  Under Settings for the lock got to ...