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Question
Answer
What is a lock function?
Resolution:
Apartment Corridor Lock function is defined as a lock where the latch bolt operated by lever from either side, except when outside lever is made inoperative by a stop or mechanical means other than...:
AD changing Function in the field
Resolution:
-On the AD series offline locks only you can change the lock function from Classroom/Storeroom to a Privacy, office or apartment function out in the field. - This is done via the HHD/SUS using...:
Does Von Duprin offer a classroom security option with visual status indication?
Resolution:
Von Duprin offers two options: The CDSI/HDSI Dogging Indicator provides an at-a-glance verification of the status of the door from inside of the room. Visible “LOCKED” and “UNLO...:
LM9271
Resolution:
Classroom security lock* two-point latch - Latchbolt(s) retracted by lever from either side unless locked by key from either side. When outside is locked, latchbolt(s) retracted by key and lever ou...:
L9457
Resolution:
Classroom security lock with deadbolt - Latchbolt is retracted by knob/lever from either side. Deadbolt is operated by key from either side. Throwing deadbolt locks outside knob/lever. Turning insi...:
LM9371
Resolution:
Classroom security lock with three-point latch - Latchbolt is retracted by knob/lever from either side unless locked by key from either side. When outside is locked, latchbolt is retracted by key a...:
How does the L9071 operate?
Resolution:
L9071 LV9071 (ANSI F32) Classroom Security Lock Latchbolt retracted by knob/lever from either side unless outside is locked by key from either side. Auxiliary latch deadlocks latchbolt when door...:
Why can't I order an AD-Series or CO-Series mortise deadbolt with a classroom/storeroom (70) function
Resolution:
* NOTE: the AD300/400 devices simply communicate the change in Deadbolt Position status to the Host software. The software then decides what action should or should not be taken at the device. :
What is the Lock Modes/States for Apartment Function?
Resolution:
AD Series UI Matrix:
What is the CO-220?
Resolution:
The Schlage CO-220 is standalone classroom lock down solution with remote fob and visual indicator which allows immediate local lock down by simply pushing the button on the remote fob from anywher...:
What is the minimum and maximum door thickness for the AD and CO series locks?
Resolution:
The minimum door thickness that the AD or CO series lock will mount on is 1 3/8". Be advised that this will require additional spacers to be ordered separately to allow the lock to mount...:
Why doesn't my AD lock go into Construction Mode?
Resolution:
Update your device firmware to the latest version to fix this early design / feature update:
Are the ND, NDe, AD and CO levers the same?
Resolution:
Between January 30, 2017 June of 2019, the AD and CO cylindrical lock levers were incompatible because of the ND / NDe lever and spring cage design change in January of 2017.Prior to January ...:
What causes the error "Device does not support this action - E802" when I'm coupling an AD lock?
Resolution:
In order to properly couple, the interior pushbutton must be held down while tapping the SW1 (tamper switch) three times. This will enable the lock to couple to the HHD.:
Why is the battery draining so quickly on an AD-Series lock with a Keypad ONLY (KP) credential reader?
Resolution:
A Technical Note has been generated to document one method of measuring battery current. See the attachment HERE.:
Why does my AD or CO series lock unlock when the lever is raised?
Resolution:
Installers have reported that their AD-CO Series cylindrical or mortise locks will unlock whenever the outside lever is lifted. This will occur if the outside spindle (square post) is install...:
Why can't I get my JD YA6 cylinder to install into an AD-Series lock?
Resolution:
The JD YA6 tailpiece is intentionally designed such that the tailpiece cannot be installed at the same time as the cylinder. Interchangeable cylinders assume that the lever and taipiece is i...:
Why won't my HHD connect to the AD300 lock?
Resolution:
If the AD300 power is not correctly connected it may not communicate or other wise function correctly.The AD-Series locks must be hard wire powered through the comm board. It is not com...:
How can I prevent putting the batteries in backwards in my AD four battery pack?
Resolution:
The original 4B battery holder used with the AD and CO Series products is updated to improve performance. The issues addressed include: - New ledges are added near eac...:
Why do the batteries in my AD four battery pack pop out?
Resolution:
The original 4B battery holder used with the AD and CO Series products is updated to improve performance. The issues addressed include: - Improved spring ...:
Available kits to convert classroom mortise locks to classroom security locks.
Resolution:
Schlage has conversion kits to convert the classroom L/LV9070 to the classroom security L/LV9071 and the classroom holdback L/LV9076 to the classroom security holdback L/LV9077. The...:
What process should be followed to change the Credential Reader type on a AD-Series lock?
Resolution:
The process to change the Credential Reader on an AD-Series lock is as follows: Note: To ensure firmware compatibility of the lock and reader, it is important that the firmware in the LOCK and the...:
Can I change an AD lock from an 8 "AA" battery pack to a 4 "AA" battery pack?
Resolution:
The AD lock battery pack type can be changed following this procedure:1. Disconnect the existing battery pack2. Depress and hold the SCHLAGE button for a few seconds to drain off any residual...:
How do I change an AD-Series lock to a different AD-Series lock type?
Resolution:
Re-classing is the process by which an AD-Series device is able to change its lock type. The AD-Series has a modular architecture and a major benefit of this type of architecture is that it allows ...:
What type of coin cell is used in the AD / CO Lock?
Resolution:
The coin cell for the AD and CO family of electronic lock products is a 3vdc lithium. CR2025 is the specified part number.:
Fire Rating for AD and CO locks
Resolution:
The AD and CO locks both have a 3 hour fire door rating. Please see URL for more info. UL Fire Rating List:
Where can I find AD/CO Series installation instructions?
Resolution:
CO-Series Mortise Exit http://w3.securitytechnologies.com/irstdocs/installinstructions/102296 P516-269.pdf:
Where can I find AD/CO Series User Guides?
Resolution:
CO250 http://us.allegion.com/content/dam/allegion-us-2/web-documents-2/UserGuide/Schlage_CO-250_User_Guide_English_104208.pdf:
Why is there an updated AD-Series Main Board Cover?
Resolution:
The original Inside Cover (Fig. 6 and Fig. 8) and the new Inside Covers (Fig. 7 and Fig. 9) are all compatible to the original Main PCB but only the new Inside Covers press on the tamper switch in ...:
What current should an AD-Series or CO-Series lockset draw while in its low power "Sleep" mode?
Resolution:
Use a multi-meter in series with the batteries to measure battery current. Be sure your multi-meter can accurately measure very low current, in the micro-amp range. See the attached Technical Not...:
What is the recommended Stile Size for AD and CO?
Resolution:
The minimum recommended Stile measurement is 5” to allow proper mounting of the AD and CO series locks.:
How do I order an updated AD-Series Main Board Cover?
Resolution:
The original Inside Cover (Fig. 6 and Fig. 8) and the new Inside Covers (Fig. 7 and Fig. 9) are all compatible to the original Main PCB but only the new Inside Covers press on the tamper switch in ...:
How does Dynamic Channel Switching (DCS) work on the AD-Series?
Resolution:
Setting Dynamic Channel Switching 1) Connect and couple the SUS to the PIM400 you intend to change. See the SUS User Guide for details 2) Under “PIM Properties” and the “Edit” tab is ...:
When should I update the firmware in my AD Series or CO Series products?
Resolution:
Steps to determine what firmware version your products are currently using AND if a firmware update is suggested: 1) Use the Hand Held Device (HHD) and Schlage Utility Software (SUS) applicat...:
Can I have multiple Hand Held Devices (HHD) coupled to the same lock?
Resolution:
The Coupling Password is compared whenever an HHD is trying to adjust lock configuration settings or downloading door programming files.:
Why doesn't full rotation of the AD or CO Series Exit Trim (993) outside lever fully retract the Von Duprin 98/99 Exit Device latch?
Resolution:
- AD Series and CO series products require that the Night Latch (NL) screw is installed in the exit device. Be sure this screw is installed- Exit hardware and strike must be properly mounted ...:
Will the Schlage AD trim work with Von Duprin 98 / 9975 Mortise lock devices?
Resolution:
The AD200, 250, 300, and 400 trims will work with the Von Duprin 98/9975 mortise Exit Devices.:
Upgrading any AD-Series lockset to an AD300 - power restrictions
Resolution:
Connect 12VDC or 24VDC power supply to the AD300 lock before attempting HHD communication.:
Why do I get error message "E701 - Programming Lock Failed" on my Hand Held Device while programming an AD lockset?
Resolution:
Update your lockset using ADFwPkg 2.19.0 or higher. This new firmware update resolves this programming error problem (E701) and the error will no longer be presented.:
What is the SUS feature "Device Template"
Resolution:
See the attached Technical Note for instructions on saving a "Device Template" FROM a device or loading TO a device, Device Template Tech NoteOn the SUS/HHD go to the LOCK Properties tab, and sele...:
Is there a way to clone a failed PIM400 so it could be replaced without having to re-link associated locks?
Resolution:
It is currently not possible to clone an AD-Series PIM400.:
What is in a 23538820 Tamper Torx Screw Pack for AD-Series Mortise Locks?
Resolution:
(2) SCREW, TORX, T-15, #8-32 UNC 2A, UNDERCUT, FLAT HD, MACHINE, 1/4" LENGTH (2) SCREW, TORX, T-20, #12-24 UNC 2A, UNDERCUT, FLAT HD, MACHINE, 1/2" LENGTH (2) SCREW, 8-32 X 3/4 MS PIN TORX (1)...:
What is in a 23538812 Tamper Torx Screws for AD-Series Cylindrical Locks screw pack?
Resolution:
(4) SCREW, TORX, T-15, #8-32 UNC 2A, UNDERCUT, FLAT HD, MACHINE, 1/2" LENGTH (2) SCREW, TORX, T-20, #12-24 UNC 2A, UNDERCUT, FLAT HD, MACHINE, 1/2" LENGTH (2) SCREW, 8-32 X 3/4 MS PIN TORX (1)...:
How do I check the RTX switch on an AD lock?
Resolution:
1. Remove the inside top cover. 2. Disconnect the RTX switch from the circuit board. 3. Set...:
Why can't I LINK my AD-Series lock?
Resolution:
4. PIM400/AD400 COM400 plug could be damaged! The small pins in the Main PCB board connection for the RF COMM board can get bent during installation of the RF COM400 board. If the PINs are be...:
Why is my HHD not connecting to my AD lock?
Resolution:
5) If working with a CO lockset, the mechanical key switch needs to be in its "Inactive" or normal position. Ensure the triangle alignment on the front escutcheon and that...:
When is a AD-Series or CO-Series product considered "Out Of Warranty"?
Resolution:
ALL AD and CO products are warranted for electrical for 1.0 year after installation OR 2.0 years after manufacture. The mfg date is on the lock stickers AND can be viewed electronically with th...:
How do you reset an AD-200 back to default?
Resolution:
:
Can the AD-Series and CO-Series magnetic card credential readers be set to read data from different magnetic card tracks?
Resolution:
Customers will need to use the Schlage Utility Software (SUS) on the HHD lock programming device to set the desired magnetic track to be read for access control, if not using default Track 2&n...:
What is the part number for the twisted tailpiece for AD/CO exit device trim locks?
Resolution:
The part number for the AD or CO twisted tailpiece kit is: 46929303 Tailpiece Kit - (for Exterior Escutcheon -993 into Exit Device, i.e. Von Duprin 98 or 99) Exit Trim 46929303 Includes the...:
What is the difference between the ND93 and ND95?
Resolution:
ND93PD (ANSI F88) Vestibule LockLatch retracted by key from outside when outside lever is disengaged by key in inside lever. Inside lever is always unlocked. ND95PD (ANSI F110) Classroom Securit...:
L9458
Resolution:
Classroom security lock with auxiliary latch - Latchbolt is operated by knob/lever from either side except when outside is locked by key from inside or outside. Deadbolt is retracted by key from i...:
L9071
Resolution:
Classroom security lock - Latchbolt is retracted by knob/lever from either side unless locked by key from either side. When locked, latchbolt is retracted by key outside or knob/lever inside. Insid...:
D60
Resolution:
Vestibule/Classroom Security lock - Latch retracted by key from outside when outside knob is locked by key in inside knob. Inside knob is always unlocked.:
Why does my 7500 retract the latch bolt but not re-lock the trim?
Resolution:
Tips for changing the function: The NL Drive screw will not be visible when lock body is set to Classroom function There is locktite on the screw that makes it seem like its turned down enou...:
What is the low battery threshold for the AD and CO Locks?
Resolution:
CO200 & CO250 Disable coin cell Nuisance delay and blink, With CO.A.7 and SUS 4.10.2 or newer for CO200 and CO250, you can use the SUS/HHD, under Lock Properties, Edit, to de-select, DISABLE, t...:
What drains the AA batteries on an AD-Series lock?
Resolution:
Causes for AA battery drain in AD-Series LOCKS Possible Cause Fix/Corrective Action 1) One the four (or eight) AA was inserted reversed and the rese...:
What Proximity technologies do XceedID readers support?
Resolution:
ISOX card technology is no longer supported - contact XceedID sales:
Will the SUS pull the audit trail from the CL Series, CM Series, CO Series or AD Series locksets?
Resolution:
When the SUS and HHD are used in the “Auto Update” mode, the audit info will be automatically gathered each time the SUS is successfully connected with a lock.:
Why doesn't the AD-Series-Exit Device communicate with the Hand Held Device after rehanding the lockset?
Resolution:
During the rehanding of an AD-Series Exit (993) device or the rehanding of a CO-Series Exit (993) device it is possible for the customer to damage the 5-inch pcba by using the wrong screws. D...: