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FAQs

How do you calibrate the door position switch (DPS) on a Von Duprin RU/RM device?

Resolution: Per the instructions, confirm the properly installed DPS magnet; connect with the Engage mobile app to the RU/RM and with the door closed select “Calibrate DPS” from settings. :

Is the Schlage Encode Plus Compatible with Third-Party Devices?

Resolution: The Schlage Encode Plus does not support third-party devices such as key fobs, RFID keycards, or NFC rings. This smart lock is specifically designed to work with authorized platforms and technologi...:

Can the Schlage Home app be used on computers?

Resolution: The Schlage Home application is supported only on smartphones. This means that you can download and use the app on devices such as iPhones and Android phones. The Schlage Home app is not available ...:

Schlage F51: Fire Rating

Resolution: Only the Schlage F51F is rated for 90 minutes. To obtain this fire rating, you must special order the F51F model or special order the UL latch, which makes the lock fire rated. :

Does Schlage make a convertible cylinder housing for FSIC mortise & rim?

Resolution: Schlage does not make a cylinder housing that is both mortise and rim cylinder for IC or conventional. :

Can an auxiliary fire latch (AFL) be installed on a single, fire rated door with an LBR exit device?

Resolution: The auxiliary fire latch cannot be installed on a single, fire rated door. The AFL can only be installed on a pair of fire doors following the installation instructions. (document 911009-00):

How to Receive User Guides Directly on Your Phone

Resolution: If you're looking to access your lock's programming guide directly on your phone, Schlage offers a convenient way to do so.Follow these simple steps to receive and view user guides on your mobile d...:

What parts are needed to convert a 9553 to a 9563?

Resolution: You will need a 9550-3462 control box and a 9550-518 cable parts bag. :

What is the size of the RC04?

Resolution: Mullion - 5.10 x 1.70 x 0.71Wall Mount - 5.10 x 3.25 x 0.71Wall Mount w/Keypad - 5.10 x 3.25 x 0.75:

What color is the tip for the WS65? Does the WS65 have a black or white tip?

Resolution: The WS65 is supplied with white tips.: