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FAQs

Does the 8402 have a sticker for UL or is it etched? Do our UL listed kick plates use a sticker or are they etched with UL information?

Resolution: UL listed kick plates are etched with UL information in upper left had corner of the plate.:

What is the thickness of our 224XY continuous hinge? How thick is our 224XY Continuous hinge?

Resolution: The 224XY continuous hinge is .110" thick:

How far should the RC04 be installed from any other devices?

Resolution: The RC04 should be kept at least 2 feet from another ISONAS reader controllerand 6 feet from any other RF emitting device.:

Does Ives offer a template for the 9266 / 9264 long door pulls?

Resolution: Ives does not offer a template for the 9264 or 9266 long door pulls. All information may be found in the catalog. The pulls use a 3/8-16 sized mounting hardware. Glass door mounti...:

What is the size of the MTB15/MTBK15 cover screw?

Resolution: Here are the sizes and part numbers for the screws:6/32 x 1/4" Pan Head Phillips or Torx Security HeadPart # for the Phillips: 23933492 Part # for the Torx: 23913296:

How come I can't delete a MT20w device from my IOS with Engage MAPP?

Resolution: If you are not set for Site Admin profile, you cannot delete any device.Have a current Site Admin delete the device or ask them to upgrade your profile from Operator or Manager to Site Admin. :

SC991B Sliding Door User Manual

Resolution: The installation manual for the SC991B can be found via this link::

Troubleshooting Unreachable Error with Grey Triangle in the Schlage Home App

Resolution: If you see a grey triangle icon along with the word "Unreachable" under the name of your lock in the Schlage Home App, it typically indicates that your Schlage Encode Series lock (BE489, BE499, and...:

Can you purchase the SEM armature mounting plate by themselves?

Resolution: Unfortunately, the armature mounting plates and clips are not individually sold. These will come in the SEM - 515 screw packs:

Are the power cables for the Falcon 8200 and Benchmark 9100 the same?

Resolution: The 8230-3498-2A and the 8240-3498-2A and the 9130-3498-2A and 9140-3498-2A 29” power cables are the same. The benchmark has two other cable options that are longer.: