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FAQs

Can a Sr Swing operator be used in a blow open application?

Resolution: See here for published Allegion Reference Sheet on using a Sr Swing in a blow open application.:

Does Pure Access Cloud support multifactor authentication (MFA) for the login?

Resolution: Pure Access Cloud does not support multi-factor authentication. The Pure Access Development Team is looking into “next generation” user authentication security as a possible feature.:

The Engage app doesn’t see the Engage lock show up during commission, “no device found".

Resolution: Here are the steps to check:Device has previously been a commissioned to another site.After power cycle Battery cover must be in place (no tamper) before posttest completes or lock will not adverti...:

What can cause the Engage App not to connect to the Engage devices via Bluetooth?

Resolution: Be Patient but also be aware of the RF environment you are dealing with.Hi volume of BLE, Bluetooth devicesCheck with Light blueOther types of in band interferenceGenerator, microwave….Get closer t...:

What is the overall length of the 4640-480 shaft extender?

Resolution: Overall length of the 4640-480 shaft extender is 1".:

What are 5 Green flashes on card swipe on BE467 lock

Resolution: 5 green LED's at the Control lock means it is in capture mode. It could be an issue when the lock was commissioned. You can try to do a long press of the sync button. If that does n...:

How do you disable privacy button on NDEB?

Resolution: If you do not want to use the inside privacy button, the lock function will need to be set to storeroom function.You can do this at the lock with the Engage software on your phone.Log into the Enga...:

Can you order the senior swing mounting plate in special finishes?

Resolution: For other individual swing parts in a RAL Powder Coat or standard powder coats EXCEPT for Matte Black, order as normal and standard RAL add on costs apply to RAL finishes. This includes the -...:

What power is required for the wall adapter on the 6440XP?

Resolution: 110 volts are required for the wall outlet. Then the supplied plug (wall adaptor) takes it down to 24 VDC, which is the voltage needed for the motor of the 6440XP.See here for the 6440XP instr...:

What are Shabbat Locks?

Resolution: When it comes to an electronic lock, the Shabbat configuration basically eliminates the micro switches on the lock (this eliminates Toggle Mode) and they use a mechanical key to use from Friday eve...: