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FAQs

Is the 12-287 triple option deadbolt faceplates available sold separately?

Resolution: Schlage does not offer the 12-287 triple option deadbolt faceplates (square corner, round corner, circular drive-in) sold separately. :

How to Illuminate the Keypad on Schlage Locks

Resolution: Illuminating the keypad on your Schlage lock allows you to easily see and enter your access code in low-light conditions. The method to light up the keypad varies depending on the lock model.How to...:

Can you mount a 4040SE Pull Side on a 24” door?

Resolution: You can mount the 4040SE Pull Side on a 24” door using our special template, ST-2817.It will require a special arm and templating. This is the smallest width possible for a Pull Side application.:

Are the 4040SE and 4040SEH rollers the same?

Resolution: The 4040SE and SEH roller is not the same. The 4040SE-3034SE roller has a 1/8” shoulder while the SEH-3034SE roller has a ¼” shoulder on the roller.:

Where is the Pure Access Cloud data stored?

Resolution: Your data is stored at Amazon Web Services data centers here in the United States.:

What keypad format is required for 3rd party readers connecting to Isonas IP-Bridge?

Resolution: The Isonas IP-Bridge requires 8-bit burst rate format when connecting 3rd party Wiegand readers that have keypads.:

What do I use to replace my RC-03 Reader-Controller?

Resolution: The Isonas RC-03 has been discontinued and is no longer available. You can use the Isonas RC-04 Reader-Controller as a direct replacement for the RC-03. There is a cable adapter for the RC-04 that ...:

Why is the Compile option grayed out in Pure Access Cloud?

Resolution: Pure Access Cloud can get into a state where the Compile option is grayed-out and cannot be sent. Refreshing the browser page will allow you to send Compiles again.:

What happened if my Pure Access Cloud account expires before I can renew my license?

Resolution: You have a 5 day grace period where you can still access the user interface once your Pure Access Cloud license expires. If the license does expire, your devices will continue to grant access and f...:

Why did my Active Directory stop syncing with Pure Access Cloud on 02/01/2023?

Resolution: Pure Access Cloud had a domain change on 02/01/2023 which affects Isonas AD Connect installation. The following must be completed to get AD Connect syncing again:- On the server where Isonas AD Con...: