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FAQs

Resolution: Pure Access Cloud and Zentra are hosted on Amazon Web Services servers, located within the continental United States.For further information, please see the Cybersecurity White Paper here: https://...:

What keypad format is required for 3rd party readers connecting to Isonas IP-Bridge?

Resolution: The Isonas IP-Bridge requires 8-bit burst rate format when connecting 3rd party Wiegand readers that have keypads.:

What do I use to replace my RC-03 Reader-Controller?

Resolution: The Isonas RC-03 has been discontinued and is no longer available. You can use the Isonas RC-04 Reader-Controller as a direct replacement for the RC-03. There is a cable adapter for the RC-04 that ...:

Why is the Compile option grayed out in Pure Access Cloud?

Resolution: Pure Access Cloud can get into a state where the Compile option is grayed-out and cannot be sent. Refreshing the browser page will allow you to send Compiles again.:

What happened if my Pure Access Cloud account expires before I can renew my license?

Resolution: You have a 5 day grace period where you can still access the user interface once your Pure Access Cloud license expires. If the license does expire, your devices will continue to grant access and f...:

Why did my Active Directory stop syncing with Pure Access Cloud on 02/01/2023?

Resolution: Pure Access Cloud had a domain change on 02/01/2023 which affects Isonas AD Connect installation. The following must be completed to get AD Connect syncing again:- On the server where Isonas AD Con...:

Can a Sr Swing operator be used in a blow open application?

Resolution: See here for published Allegion Reference Sheet on using a Sr Swing in a blow open application.:

Does Pure Access Cloud support multifactor authentication (MFA) for the login?

Resolution: Pure Access Cloud does not support multi-factor authentication. The Pure Access Development Team is looking into “next generation” user authentication security as a possible feature.:

The Engage app doesn’t see the Engage lock show up during commission, “no device found".

Resolution: Here are the steps to check:Device has previously been a commissioned to another site.After power cycle Battery cover must be in place (no tamper) before posttest completes or lock will not adverti...:

What can cause the Engage App not to connect to the Engage devices via Bluetooth?

Resolution: Be Patient but also be aware of the RF environment you are dealing with.Hi volume of BLE, Bluetooth devicesCheck with Light blueOther types of in band interferenceGenerator, microwave….Get closer t...: