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FAQs

Is there a Tactile lever option for the Schlage L9000 series?

Resolution: There is a Tactile warning option for the L9000 series Mortise locks. The following levers are available with the Tactile warning: Tactile warning applied to outside lever; availabl...:

How do the Everest SL sidebar springs get installed?

Resolution: Locked down to Tech Issue: Everest SL sidebar springs being installed incorrectly can cause the cylinder not to function correctly. Solution: We do have a Tool that was created by Enginee...:

How to Enable and Disable Auto-Lock on the Schlage Connect Lock

Resolution: The Schlage Connect lock offers an auto-lock feature designed to enhance the security of your home. When auto-lock is enabled, the lock automatically extends the bolt within 30 seconds of being unl...:

Are the L9040 and L9440 available with SK1 or SL1?

Resolution: There was a pricebook error that inadvertently listed them as available and were removed on September 02, 2022.:

Troubleshooting Schlage Home App Issues

Resolution: Experiencing issues with the Schlage Home app can be frustrating, but most problems are typically straightforward to fix. Whether you're encountering connectivity issues, trouble pairing your lock,...:

What backset latch options are available for the TM series?

Resolution: NOTE: The 3-3/4" backset spring latch is NON-RESTORING. The TM291 and TM301 will NOT have the restoring functionality if the 3-3/4" backset spring latch is used.:

On the Falcon TM series, do 7-pin KIL cylinders require a different lever?

Resolution: 7-pin KIL cylinders used on the Falcon TM series require a different (extended shank) lever. The 7-pin KIL lever (pt # 47369200) is only available in the DANE lever style and will accommo...:

Does the Schlage Home App Have Two-Factor Authentication?

Resolution: The Schlage Home app does not currently offer multi-factor authentication. However, both the Schlage Home app and Schlage smart locks are secured with bank-level encryption, ensuring a high level o...:

Can Schlage Smart Locks Connect to the Schlage Home App via a Non-Password Protected Wi-Fi Network?

Resolution: Schlage Smart Locks require a password-protected Wi-Fi network to successfully pair with the Schlage Home app. For security reasons, the network used to connect your lock must have a password.:

Can you use an EPT10 power transfer with AD300 Lockset?

Resolution: You can use an EPT10 with an AD300 lock. It should be better than an electrified hinge to avoid wire breakage. :