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FAQs

How to request Laminated Fire Door Inspection Cards?

Resolution: Submit request to our Allegion Contact Us Page. See here.:

Will a Falcon 4' exit device fit on a 3' door?

Resolution: No, the Falcon 4' exit device can only be cut down to fit approximately a 38" door. See the catalog for detailed door widths. :

Does the Von Duprin -2 option allow you to lock/unlock the exterior lever trim handle from the trim side of the door?

Resolution: No, the lever trim on the pull side of the door is only locked/unlocked from the exit device side of the door. The lever trim cylinder will only retract the latchbolt of the exit device, it w...:

How does Von Duprin supply crossbar devices for door widths wider than 48"?

Resolution: Von Duprin can supply longer crossbars for the 55/88 models for up to 6' wide doors. These are ordered as "Engineering Special" but are priced in the front of the Von Duprin Price List. ...:

I want to use the Von Duprin 8827 with an electric strike. How do I order that?

Resolution: Please order this as "PL 8827 LBR" device. This device will include a "pullman" latch that can be used for an electric strike mounted in the header of the frame. Also, this device canno...:

Von Duprin E996 vs E7500 for Von Duprin 98/9975 device?

Resolution: The E7500 must be ordered as either Fail Safe or Fail Secure. It is available for 12 or 24 volts DC. The wires must be run through the door material, NOT through the exit device. ...:

What is the projection of the blank outside plate on the Falcon B341?

Resolution: :

Is there a Tactile lever option for the Schlage L9000 series?

Resolution: There is a Tactile warning option for the L9000 series Mortise locks. The following levers are available with the Tactile warning: Tactile warning applied to outside lever; availabl...:

How do the Everest SL sidebar springs get installed?

Resolution: Locked down to Tech Issue: Everest SL sidebar springs being installed incorrectly can cause the cylinder not to function correctly. Solution: We do have a Tool that was created by Enginee...:

How to Enable and Disable Auto-Lock on the Schlage Connect Lock

Resolution: The Schlage Connect lock offers an auto-lock feature designed to enhance the security of your home. When auto-lock is enabled, the lock automatically extends the bolt within 30 seconds of being unl...: