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FAQs

I want to use the Von Duprin 8827 with an electric strike. How do I order that?

Resolution: Please order this as "PL 8827 LBR" device. This device will include a "pullman" latch that can be used for an electric strike mounted in the header of the frame. Also, this device canno...:

Von Duprin E996 vs E7500 for Von Duprin 98/9975 device?

Resolution: The E7500 must be ordered as either Fail Safe or Fail Secure. It is available for 12 or 24 volts DC. The wires must be run through the door material, NOT through the exit device. ...:

What is the projection of the blank outside plate on the Falcon B341?

Resolution: :

Is there a Tactile lever option for the Schlage L9000 series?

Resolution: There is a Tactile warning option for the L9000 series Mortise locks. The following levers are available with the Tactile warning: Tactile warning applied to outside lever; availabl...:

How do the Everest SL sidebar springs get installed?

Resolution: Locked down to Tech Issue: Everest SL sidebar springs being installed incorrectly can cause the cylinder not to function correctly. Solution: We do have a Tool that was created by Enginee...:

How to Enable and Disable Auto-Lock on the Schlage Connect Lock

Resolution: The Schlage Connect lock offers an auto-lock feature designed to enhance the security of your home. When auto-lock is enabled, the lock automatically extends the bolt within 30 seconds of being unl...:

Are the L9040 and L9440 available with SK1 or SL1?

Resolution: There was a pricebook error that inadvertently listed them as available and were removed on September 02, 2022.:

Troubleshooting Schlage Home App Issues

Resolution: Experiencing issues with the Schlage Home app can be frustrating, but most problems are typically straightforward to fix. Whether you're encountering connectivity issues, trouble pairing your lock,...:

What backset latch options are available for the TM series?

Resolution: NOTE: The 3-3/4" backset spring latch is NON-RESTORING. The TM291 and TM301 will NOT have the restoring functionality if the 3-3/4" backset spring latch is used.:

On the Falcon TM series, do 7-pin KIL cylinders require a different lever?

Resolution: 7-pin KIL cylinders used on the Falcon TM series require a different (extended shank) lever. The 7-pin KIL lever (pt # 47369200) is only available in the DANE lever style and will accommo...: