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FAQs

Does the Schlage Home App Have Two-Factor Authentication?

Resolution: The Schlage Home app does not currently offer multi-factor authentication. However, both the Schlage Home app and Schlage smart locks are secured with bank-level encryption, ensuring a high level o...:

Can Schlage Smart Locks Connect to the Schlage Home App via a Non-Password Protected Wi-Fi Network?

Resolution: Schlage Smart Locks require a password-protected Wi-Fi network to successfully pair with the Schlage Home app. For security reasons, the network used to connect your lock must have a password.:

Can you use an EPT10 power transfer with AD300 Lockset?

Resolution: You can use an EPT10 with an AD300 lock. It should be better than an electrified hinge to avoid wire breakage. :

What is the Mounting Bolt Size for the Schlage Encode Series?

Resolution: The mounting bolt size for the Schlage Encode Series (model BE489) is 2 inches in length and 1/2 inch in width.Length: 2"Width: 1/2"This measurement ensures compatibility with standard door prepara...:

How do you use a configuration flash card on a MT Series reader?

Resolution: It's the same for all devices: Power cycle the device. Present the config card within 1 minute of boot up. All the config cards say a triple beep indicates success, but in practice an...:

How to Set Up Two-Factor Authentication with HomeKit and the Schlage Encode Plus

Resolution: When the Schlage Encode Plus is paired with Apple HomeKit, you can enhance security by enabling two-factor authentication. Follow this step-by-step guide to ensure your lock is securely integrated ...:

History Not Displaying in Schlage Home App

Resolution: If you're experiencing issues with the history not displaying in the Schlage Home app, it may be related to the pairing sequence or a cloud connection problem. Below are solutions for different Sch...:

Schlage J-Strap Barn Door: Weight Capacity?

Resolution: The weight capability for Schlage J-Strap Sliding Door Hardware is to 220lbs. (100kg.) :

What does the LLLSPD stand for on older Schlage product labels?

Resolution: The designation LLLSPD appeared on some Schlage product labels. The LLL signified that lock was ordered "less" some component, such as latch or strike The SPD stood for special disco...:

VIDEO: How do I Remove the Outside Lever on a Schlage ND12, ND12 EL/EU or ND30 function?

Resolution: Below is the Written description of how to Install and Remove the Levers. Below the drawing are Links to Installation and Removal Videos that cover both ND12 and ND30 products.Remove the lock...: