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FAQs

Does the “HID corporate 1000 plan cards” work with AD400 locks?

Resolution: As long as they're Prox and not 48-bit then it can be read. If they're 48-bit Prox, then none of our readers will read them. If they are iClass then iClass CSN needs to be turned on in...:

Why is my MR2 reader not working the same way as my new MTMS readers?

Resolution: The MTMS outputs magstripe data in Wiegand protocol rather than in Clock/Data....you need to use a CE-401-062 config card to change the Magstripe output to Clock/Data, then Enable CT5000 Clock an...:

Does Schlage offer a Smart Lever option?

Resolution: Schlage has two Smart Lever options available:FE789 the Schlage Encode leverandJFE109 the Dexter by Schlage Connected lever Need help determining which lock is best suited for you? Pleas...:

How to request Laminated Fire Door Inspection Cards?

Resolution: Submit request to our Allegion Contact Us Page. See here.:

Are Schlage retrofit cylinders available for the Falcon TM series?

Resolution: Retrofit KIL cylinders from Schlage will be available for the Falcon TM series. Refer to the Schlage price book or contact Schlage tech support for part numbers.:

Can the TM series be specified to accept Medeco 31 or Medeco 32 IC cores?

Resolution: Yes. The TM series can be specified to accept a Medeco KIL cylinder (L-MED).:

Can the TM series be specified to accept Yale cylinders or IC cores?

Resolution: Yes. The TM series can be specified to accept Yale 6-pin KIL (1801) cylinders (L-YA6), Yale 6-pin IC (1210) cores (J-YA6) or Yale 7-pin IC (1220) cores (J-YA7).:

Will a Falcon 4' exit device fit on a 3' door?

Resolution: No, the Falcon 4' exit device can only be cut down to fit approximately a 38" door. See the catalog for detailed door widths. :

Does the Von Duprin -2 option allow you to lock/unlock the exterior lever trim handle from the trim side of the door?

Resolution: No, the lever trim on the pull side of the door is only locked/unlocked from the exit device side of the door. The lever trim cylinder will only retract the latchbolt of the exit device, it w...:

How does Von Duprin supply crossbar devices for door widths wider than 48"?

Resolution: Von Duprin can supply longer crossbars for the 55/88 models for up to 6' wide doors. These are ordered as "Engineering Special" but are priced in the front of the Von Duprin Price List. ...: