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FAQs

Which parts are necessary to retrofit a Von Duprin 98/99 Series rim exit device with special dogging (SD)?

Resolution: For 98/99 rim devices, retrofit kits are available: SD98/99 Rim Conversion Kit RHR: Part 050386 SD98/99 Rim Conversion Kit LHR: Part 050387 :

Are the Schlage mortise thumbturns available with antimicrobial finish?

Resolution: The Schlage mortise thumbturns (09-509, 09-544, and 09-509 L583-363) are available in antimicrobial finishes (both 626AM and 630AM). :

Reasons for missing Device Audits in Engage.

Resolution: Engage keeps 1 year worth of audits online. If you do not sync to your locks, if the audits number reaches the max amount, it will overwrite the 1st in audits. 1st in, 1st out. ...:

Is Cache mode available for IP GWE devices?

Resolution: Cache mode is NOT available for the IP Gateways.The IP Gateway pushes door files to the lock, so if it goes offline, all the data is still in the lock.:

Engage invitation expired.

Resolution: You can resend the invitation to an account user. Login to engage Web Portal Go to Advanced Tab Manage Invite Resend Invitation :

How can I get RC15 assigned to my Isonas Pure Access Cloud site?

Resolution: Schlage RC is supported with Pure Access Cloud but the Pure Access site must first be linked to Engage. This is done on the Settings>Engage page in Pure Access. After completing the linking proc...:

Can Schlage NDEB locks be ordered for specific door thickness dimensions?

Resolution: No, the NDEB has a field adjustment to allow door thickness settings. You can select size thickness from 1 5/8" or 2". :

What happens if an Engage site has more than the recommended 30 total Master Credentials assigned/deleted?

Resolution: In the Engage software, you should NOT have more than 30 masters.If you have more than 30, you need to delete masters credentials to get under 30 total, then you will have to sync to all the doors ...:

Are the LEB or NDEB compatible with the HID Corporate 1000 credentials?

Resolution: Depends on the credential, if it’s a HID prox credential both locks can read prox up to a 36 bit credential. If it’s the HID smart credential, can read the Card Serial Number (CSN). We d...:

Can the NDEB and LEB be converted to the new Si reader (NDEBSi or LEBSi)?

Resolution: There are no upgrade kits for this conversion, you will need to order a new lock with the Si reader option.: