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FAQs

Isonas Pure Access Cloud - Deleting Schlage RC11, RC15, RCK15 from a Tenant and Engage Site?

Resolution: Deleting Schlage RC Reader-Controllers and Schlage NDE/LE Wireless Locks from Pure Access CloudIn order to properly delete a Schlage access point from Pure Access Cloud please perform the following...:

Isonas Pure Access Cloud (PAC) - API Traffic Limitations (Throttling)

Resolution: To improve API speed and responsiveness for all users, Isonas enforces API rate limiting measures. Each API token is limited to 30 requests per minute, enforced on a 1 minute, 5 minu...:

Are Other Manufacturers' Cylinders Compatible with Schlage Encode Locks?

Resolution: No, other manufacturers' cylinders are not compatible with the Schlage Encode Series. The Schlage Encode series features a unique cylinder and drive bar specifically designed for its electronic loc...:

Will the Schlage Encode Series Connect to the Eero Router?

Resolution: Yes, the Schlage Encode series can connect to an Eero router. However, the Schlage Encode series is optimized to communicate over a 2.4 GHz network, and in some cases, the Eero's 5G signal may be t...:

Will the Schlage Encode Series Connect to the Deco TP-Link Mesh System?

Resolution: Yes, the Schlage Encode series can connect to the Deco TP-Link Mesh System. However, the Schlage Encode series is optimized to communicate over a 2.4 GHz network. In some cases, the Deco's 5G signa...:

Will the Von Duprin 6111 work with the Von Duprin 22 Rim device?

Resolution: Yes, the Von Duprin 6111 Rim electric strike works with the Von Duprin 22 Rim device. :

What cylinder is used with the Von Duprin 990 NL R/V trim when used with the Von Duprin 98/9949 Cable Device?

Resolution: The Von Duprin 990 NL R/V pull trim will use a rim cylinder when used with the Von Duprin 98/9949 cable device. :

Can the Falcon 25 M device be rehanded in the field?

Resolution: No, the Falcon 25 M must be "handed" from the factory. It is NOT considered "field reversible". :

Does the cylinder key lock/unlock the lever function on the Von Duprin E996 lever trim?

Resolution: No, the cylinder key is intended to only retract the latches for key entry. The NL Drive Screw MUST be left in the master cam of the exit device (for Rim/Vertical application). &n...:

Why is the vertical rod backset different from the centercase backset for the Von Duprin 98/9947 WDC devices?

Resolution: In an effort to get the rods "closer" to the edge of the wood door, an "offset" link is used between the rod backset (1 5/16") vs. the 98/9947 WDC centercase backset (2 1/2"). This allows the...: