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FAQs

What are the Handrail bracket dimensions?

Resolution: Base: 2-1/4" High x 1-3/8" Wide Base to Center of Rail: 2-7/16" To view the product click here.:

Do I need to specify voltage when ordering a senior swing motor gearbox?

Resolution: No, you do not need to specify voltage when ordering a Sr Swing Motor Gearbox (Part # is series #-3454). :

Are the L9090LB and L9091LB Distributor packs offered with RX?

Resolution: As of August 2, 2022 the L9090LB & L9091LB distributor packs are offered with the RX option. :

Can you mount a pull side 4040XPT with pocket pivots?

Resolution: You can mount a 4040XPT pull side with closer on the door and track on the frame with pocket pivots by using our Special template ST3471. For current ST add on pricing and templat...:

Can you purchase just the 62 PA shoe for Falcon SC series closers?

Resolution: On the Falcon SC series closers, the 62PA shoe is not sold as an individual item. On the Falcon SC series door closers you will need to purchase the entire arm to get the 62PA shoe. For the non-hol...:

What does the F cylinder suffix mean on Schlage L series mortise locks?

Resolution: The F suffix on no longer available. There used to be an "F" cylinder suffix which meant that the mortise lock would be supplied with a Schlage FSIC Core Less Logo. ...:

Are the 10-144 and 10-145 offered in any finish other than 630?

Resolution: The 10-144 and 10-145 are ONLY offered in 630 finish. :

Are the 10-144 or 10-145 strikes offered only with SL1, SK1 or HSLR trim L9000 locks?

Resolution: The 10-144 and 10-145 strikes are available to order as a separate item. These strikes are provided as a standard when ordering an L9000 with the HSLR, SK1, and SL1 L9000 complete ...:

Schlage RC11, RC15, RCK15 - What Network Ports are Used?

Resolution: The ports used in a Schlage RC are not fixed and are determined by what URLs are entered into the RC's configuration, so they can be any available port. Isonas Pure Access with Schlage RC take...:

Schlage RC11, RC15, RCK15 - Reader Not Populating in Isonas Pure Access Cloud

Resolution: If a Schlage RC has been properly commissioned into the Isonas-created Engage site, and shows as a device in the Engage Mobile App, then it will start trying to communicate with Isonas Pure Acces...: