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FAQs

Is the Von Duprin 8847-F device approved for less bottom rod (LBR) applications?

Resolution: The 8847-F device is not approved for LBR applications. The bottom rod must be used in order to maintain the device's fire rating.:

Does Von Duprin offer pneumatic conversion kits?

Resolution: Von Duprin exit devices cannot be converted to pneumatic operation. Pneumatic exit devices are factory-made only.:

Are the Falcon X, Y, and Z section keys punchable?

Resolution: The Falcon Restricted key sections from the X, Y, and Z families can be cut on a standard A2 key punch. The IC key punch for A2 systems from Falcon is the 1208. :

Is there any way to roll back a Pure Access Cloud tenant to a previous date ?

Resolution: Our Cloud architecture is a single database shared across all customers. There is no restoration feature. :

What is in L483-048 screw pack for LE lockset?

Resolution: 2 each 10-32 x 1-3/4 FH 1 each 10-32 x 1-3/4 Finished 1 each 10-32 x 1-3/4 Finished, Tamper Resistant 1 each 4-40 x ¼ Captive Tamper Resistant 1 each Washer, Captive Screw :

What is memory capacity on 8543 EV3 credential?

Resolution: The memory capacity is: 4K byte/32K bit :

For Von Duprin or Falcon mortise cylinder exit devices, does cylinder need to be longer on a thick door?

Resolution: For Falcon and Von Duprin exit device trim requiring a mortise cylinder, the door thickness does not alter the cylinder dimension. For example a door with 1 3/4" door thickness an...:

Can your multi-technology readers read Kantech XSF format prox cards

Resolution: The Kantech XSF cards are proprietary secure prox cards. Our multi-technology readers can only read standard prox formats. Not proprietary formats. :

How to change handing on LE lock?

Resolution: Yes, the LE lock can be re-handed on site. Please click here for the You Tube video, time 1:16 You can also see the instructions on the installation manual. See page 2 Please cli...:

How to add a user to the Engage?

Resolution: There are 2 ways to add a user to the Engage software.1. You can add the user from the Engage Web portal using the MT20W Enrollment reader Click here for the YouTube video2...: