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FAQs

How to perform a factory default reset an Isonas IP-Bridge 2.0?

Resolution: The Isonas IP-Bridgev2 has a recessed reset-button located in the position shown: There ae two reset operations available.: - Reset CPU: Press, hold (approx. 2 seconds) and release t...:

Where can I download AD Connect and documentation for syncing Active Directory with Pure Access Cloud?

Resolution: AD Connect v2.5.1 for Pure Access Cloud can be downloaded from the following site: Note: This link will automatically download the zip file. https://www.isonas.com/files/exe/IsonasA...:

Where can I download AD Connect and documentation for syncing Active Directory with Pure Access Manager?

Resolution: THIS IS ONLY FOR THE 2.3.2 Version of the PAM. AD Connect v2.3.2 for Pure Access Manager can be downloaded from the following site: Note: This lint will automatically download the z...:

The RC-04/RC-03, RC controller turns green but the door is not unlocking?

Resolution: Please check the Access Point setting in Pure Access Cloud or Pure Access Manager. If the ‘ASM’ option is selected for this Access Point it is likely that this Advanced Security Module (ASM) ...:

CTE wiring diagram with QEL and Auto Operator

Resolution: To see the wiring diagram for the CTE with a QEL and Auto Operator, please click here.:

How to wire a CTE with electric strike?

Resolution: Please click here with the CTE with electric strike wiring diagram.:

CTE wiring diagram with electrified lockset.

Resolution: Please click here for the CTE with electrified lockets wiring diagram.:

How to wire a CTE with a maglock?

Resolution: Please click here for the CTE with maglock wiring diagram.:

CTE wiring diagram with maglock and Scan II motion detector.

Resolution: Please click here for the CTE with maglock and Scan II motion detector wiring diagram.:

What cylinder options were available on the Falcon X series lock with Stainless Steel (SS) option?

Resolution: The Falcon X series was discontinued in July, 2024 and is no longer available. :