Ask your question Entering your question as a complete sentence will provide more accurate results than keywords or phrases.

FAQs

What is the offset for the Von Duprin 6210 Electric Strike with the Schlage L9000 Mortise lock?

Resolution: The Von Duprin 6210 x L9000 uses the same 3/8" Center line offset as the L9000 x Mechanical Strike.Click here for the L9000 Template showing the 3/8" offset.Click here for the Von Duprin Frame Temp...:

Can a Primus Face Sheet or Signature card be mailed in?

Resolution: As of February 25th, 2022 paper Face Sheets & Signature Cards will no longer be accepted for NEW Primus accounts. It is Allegion’s policy that all new accounts will be managed through the Overt...:

Can I use the Primus RP key in an existing legacy Primus or Primus XP Cylinder?

Resolution: The RP Key is completely backwards compatible to existing legacy Primus and Primus XP cylinders. RP keys will operate in legacy Primus and Primus XP cylinders, but legacy Primus and Primus X...:

What are the dimensions for the 4020 drop plates?

Resolution: The 4020-18 and 4020-18G plate are 12-1/2 long x 3-1/2 high x 3/16 thick. See here for 4020 drop plate instructions. :

If an ibutton fob is found, is there a way to search for it in Schlage Express?

Resolution: Yes, you can use the Find feature located under Users and scan it in with a CIP.:

Is there any way to enroll ibuttons without a CIP reader?

Resolution: No, you must have a CIP reader to enroll ibuttons. :

If dipswitch 4 is off on an M490DE/M490DEP and the lock loses power, will it relock once the power is back on?

Resolution: No, it will not relock unless you reset the lock. If dipswitch 4 is on then yes, the lock will re-lock once power is restored. :

Does Schlage offer an ADA Thumbturn Rim Cylinder?

Resolution: Schlage offers an ADA Thumbturn Rim Cylinder under part number XB13-379. Below is the XB13-379 ADA Thumbturn Rim Cylinder with the included Collar. Cylinder also includes Mounting Screws...:

Is the 031416-000 solenoid and 030716-001 clutch driver still offered?

Resolution: As of March 2022 the T851 solenoid 031416-000, and T851 clutch driver 030716-001 are no longer offered and would need to be replaced with the 031516-000 solenoid and the clutch driver 24368706 663....:

How to Add Schlage Encode Plus to Apple HomeKit and the Schlage Home App

Resolution: Apple HomeKit provides an easy and secure way to control HomeKit-enabled accessories using the Apple Home app and Siri on your iPhone, iPad, Apple Watch, or Home Pod. The Schlage Encode Plus (BE499...: