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FAQs

What type of tamper detection is used with the Schlage RC reader controller?

Resolution: Tamper detection is via accelerometer which senses any types of altering and prevents a security breach with the reader. :

Does the FE410 lock have an option for a dust box?

Resolution: The FE410 has an option to order the metal dust box with screws. The part number is: 10-112. :

Are you able to have the same master credential assigned to multiply Engage sites?

Resolution: No, each site will need to have their own unique master credentials. You cannot reuse them on multiple sites. :

Where can I find the wiring diagrams for Schlage RC11/RC15/RCK15?

Resolution: You can use the highly detailed RC-04 wiring diagrams from the site below. Schlage RC11/RC15/RCK15 pigtails use the same wire colors as RC-04 pigtails with one exception- REX (blue) and Door Posi...:

Where can I find the Installation Guide for the Isonas IP-Bridge 2.0?

Resolution: Please click here to download the IP-Bridge 2.0 installation guide. :

How to perform a factory default reset an Isonas IP-Bridge 2.0?

Resolution: The Isonas IP-Bridgev2 has a recessed reset-button located in the position shown: There ae two reset operations available.: - Reset CPU: Press, hold (approx. 2 seconds) and release t...:

Where can I download AD Connect and documentation for syncing Active Directory with Pure Access Cloud?

Resolution: AD Connect v2.5.1 for Pure Access Cloud can be downloaded from the following site: Note: This link will automatically download the zip file. https://www.isonas.com/files/exe/IsonasA...:

Where can I download AD Connect and documentation for syncing Active Directory with Pure Access Manager?

Resolution: THIS IS ONLY FOR THE 2.3.2 Version of the PAM. AD Connect v2.3.2 for Pure Access Manager can be downloaded from the following site: Note: This lint will automatically download the z...:

The RC-04/RC-03, RC controller turns green but the door is not unlocking?

Resolution: Please check the Access Point setting in Pure Access Cloud or Pure Access Manager. If the ‘ASM’ option is selected for this Access Point it is likely that this Advanced Security Module (ASM) ...:

CTE wiring diagram with QEL and Auto Operator

Resolution: To see the wiring diagram for the CTE with a QEL and Auto Operator, please click here.: