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FAQs

What power supply is required to operate the Von Duprin / Falcon EL solenoid devices?

Resolution: Only the PS914 will operate the EL option solenoids for Von Duprin and Falcon. :

What lever trim will work for the Von Duprin 8847 F Concealed Vertical Rod device?

Resolution: The 371L Lever Trim is the ONLY lever trim that will work properly for the Von Duprin 8847F Concealed Vertical Rod device. :

Is there a "template" offered for the Von Duprin 98/9952 Pool Gate Device?

Resolution: AT this time, there is NO downloadable template document offered for the Von Duprin 98/9952 Pool Gate Device.A "tape on" template is provided in the device box for preparing the gate at time of ins...:

Can I use the "standard" latch guards for the Von Duprin WS Wind Storm exit device?

Resolution: No, you must use the WS LGO's (Wind Storm Latch Guards Only) as these were tested and approved for these devices. There is both a 3' and 4' size depending on door width. :

How do I add a new Device in Engage?

Resolution: When adding a new lock to Engage, we call that process Commissioning a lock.Go into the Engage Mobile APP, log in.Under the Devices section hit the + sign, then select the model of your lock and fo...:

Where can I find the LE user guide?

Resolution: Please click here to get the Installation and User guide for the LE series locks. Please go down to page 9 and click on the QR code for the user guide. :

Is there a service manual for the NDE lock?

Resolution: Please click here for the NDE/NDEB service manual.:

Can I order the NDE80 lock?

Resolution: The Schlage NDE80 was discontinued on August 1, 2021. The new version of the NDE replaced it. The new version is NDEB. The main difference is, the new NDEB lock will work with our Sch...:

Where can I find the data sheet for the Gateway?

Resolution: Please click here for the Gateway Data Sheet.:

Can I use a keypad reader with the CTE?

Resolution: No, you cannot use a keypad reader with the CTE. The Engage platform will not work with a keypad reader. :