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FAQs

Is the non-removable pin (NRP) option available for electrified hinges?

Resolution: The NRP option is standard for all electrical through-wire and monitor hinges. As part of the wiring process, the hinge pin is cut down and fixed permanently so that it cannot be removed.:

Do the Von Duprin ALK and the Falcon EAK use the same circuit board?

Resolution: As of August 2021, the Von Duprin ALK and the Falcon EAK use the same circuit board and keyswitch assembly.:

Is the latch mounting bracket included in the 2227, 33/3527A, and 98/9927 latch kits?

Resolution: The 2227, 33/3527A, and 98/9927 latch kits include only the latch and mounting screws, not the latch mounting bracket. The latch mounting bracket can be purchased separately using part ...:

Can the XY-TWP continuous hinges be ordered less through-wire panel?

Resolution: XY continuous hinges with the TWP designation must be ordered complete. They cannot ship without a through-wire panel.:

What is the purpose of the pan head screw on the back of the 2670 Guard-X device chassis?

Resolution: This screw sits next to the cylinder input cam and it keeps the pull side cylinder cam from rotating. If a cylinder will not be used for the pull side, the screw should remain installed...:

If I am using the PT790 transformer to power the Guard-X 2670, is it required to install the 9V battery?

Resolution: The battery does not have to be installed in order for the transformer to work; but if the battery is installed, it will serve as power backup if AC power is lost.:

On the PT790 transformer cable, which way do I install it to the circuit board? Which wire is Ground?

Resolution: As of April 2017, the red wire is Ground. When installing the connector to the Guard-X 2670 circuit board, the red wire should face toward the circuit board.:

Does the EPT power transfer faceplate sit flush in the frame and door?

Resolution: Yes, the backbox is recessed, and the faceplate is flush.:

What is EPT10C?

Resolution: EPT10C and the devices that go with it are "engineering special" products. They are for San Francisco Airport only. They have unique connectors. They are not compatible with Alleg...:

What kind of cam does an Adams Rite 2331 device take?

Resolution: The Adams Rite 2331 takes a mortise cylinder with a straight cam. For conventional, use cylinder 20-002 (comes with 1/8" blocking ring) For full size interchangeable core...: