Ask your question Entering your question as a complete sentence will provide more accurate results than keywords or phrases.

FAQs

Where can I send feature requests for Engage?

Resolution: On the web portal , you can click on the ? icon on the lower right corner for providing feedback. On the engage mobile app, you can go to the Help option menu and option for feedback is avail...:

What is the part number for the battery harness for the LE/LEB lock?

Resolution: L483-039 battery harness.:

Is there a way to make the Engage Devices on the User’s mobile credential app favorites?

Resolution: Yes, swipe the device to the right and check the “heart” icon. This will make the device a favorite. :

From what address does the Isonas marketing email notices come from?

Resolution: They come from the following email address: [email protected] :

What bit formats are compatible with Engage linked Isonas tenants for manual badge entry?

Resolution: You can manually enter the following formats to Engage linked Isonas Pure Access Cloud tenants: 26A, 28G, 28H, 32K, 32X, 33D, 34N, 34S, 35C, 35X, 36B, 36C, 36L, 36M, 36X, 37B, 37X, 37H, 37P, ...:

Can more than one RC04 control the same ASM?

Resolution: No, there is a one to one pairing with the RC-04 and ASM device. :

Can AL levers be used on the ALX lock?

Resolution: Levers from the AL lock series (discontinued) are not compatible with the new ALX lock. :

What is the XB09-195?

Resolution: The XB09-195 pin-out has the common under the actuating plunger, the normally open (NO) in the center and normally closed (NC) opposite the common. See below. :

How do I convert a Von Duprin 98/99 series Rim or Vertical Rod/Cable device from classroom function to nightlatch (storeroom) function)?

Resolution: You need NL drive screw if you don't have one. Part #090074 for a package of 10. This is the set screw that goes in the master cam on the back of the device center case. Remove the...:

Can the paddles on the HL6-9000 be mounted vertically on thumbturn functions?

Resolution: When the cylinder application is used, the paddle on the key side may be mounted in the down or horizontal position, or when the thumbturn application is used, paddles must be mounted in the horizo...: