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FAQs

What is the warranty on replacement hardware from Isonas?

Resolution: If ISONAS replaces the Product, the replaced Product shall be warranted for the remaining time of the original warranty period or for ninety (90) days from the date of repair, whichever is longer...:

What Ports does the Isonas Reader Configuration and Commander use?

Resolution: UDP Port 30718 -> Device Discovery TCP Port 30718 -> Configuration / Get Device Settings TCP Port 10001 -> Firmware Update For IP-Bridge TCP Ports 10002, 10003 for doors 2/3 ...:

Pre-Installation Steps for Installing a Schlage Lock

Resolution: Before installing your Schlage lock, it's important to follow a few pre-installation steps to ensure a smooth and successful setup. Here's a quick guide to help you prepare.Pre-Installation Steps:U...:

Schlage Home App Requests Bluetooth Activation: Bluetooth is Enabled

Resolution: If Bluetooth is enabled on your phone and the Schlage Home app is still requesting you to enable it, this is likely a permissions issue. For the Schlage Home app to access Bluetooth, you must grant...:

Schlage FC21: Using Emergency Pin Tool

Resolution: The Schlage Custom Series Combined Interior (FC21) can be unlocked using the Emergency Pin Tool (9-pin Tool), which is included with all F Series locks, replacement cylinders and Electronic/Smart L...:

What parts are needed to convert a 9852/9952 pool gate device from EO (exit only) to L (252L classroom function)?

Resolution: Orders for 9852/9952EO entered after 6/21/2021 ship with components to mate with the 252L. If a stocking dealer carries an EO device and the 252L, those items can be purchased separately...:

What parts are necessary to add the bottom rod/latch/strike to a 3327/3527-LBR/LBR-F (less bottom rod) device?

Resolution: The following parts are required to add the bottom rod and latch to the 33/3527-LBR/LBR-F device. Bottom Rod: 050515 for 3527 and 050514 for 3327 (specify finish) Bottom Latch Assembly: 0...:

Where can I find the Allegion Code Reference Guide?

Resolution: See here for link to IDigHardware web page to download the Allegion Code Reference Guide. The Allegion Code Reference Guide has been updated to include information from the 2021 code pub...:

What parts are supplied in the 10-140 Corbin Russwin KIL Cylinder kit?

Resolution: The 10-140 Corbin Russwin KIL Cylinder kit contains the following: N523-023 Tailpiece P516-009 Instruction Sheet N523-234 KIL Insert not sold separately. :

What parts are supplied in the ALX and ND 10-141 Corbin Russwin FSIC 7 Pin Cylinder kit?

Resolution: The 10-141 Corbin Russwin 7 Pin FSIC Cylinder kit contains the following: N523-230 Cylinder Driver not sold separately. P516-009 Instruction Sheet.: