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FAQs

What parts are supplied in the ND 10-142 Yale FSIC 7 Pin Cylinder kit?

Resolution: The 10-042 Tailpiece kit contains the Yale 7P Driver, Retainer and Screw. Individual parts not sold separately. :

What parts are supplied in the ND 10-143 Medeco 32 FSIC Cylinder kit?

Resolution: The ND 10-143 Medeco 32 FSIC Cylinder kit contains the following: Tailpiece kit not sold separately (contains Driver and Retainer). Instruction Sheet. ...:

What is the temperature rating for the NDE / NDEB locks?

Resolution: The temperature rating for the NDE lock is: Operating temperature: Exterior: -31° to 151°F (-35° to 66°C) Interior: 32° to 120°F (0° to 49°C) (battery) Outside is rated for outdoo...:

How can I find out which site an Engage lock is commissioned to?

Resolution: You can email us, or call us with the Serial number of the devices, and we can tell you the name of the site it is commissioned to. Email: [email protected] Phon...:

Will the new Schlage BLE Mobile Credentials work with the AD series locks?

Resolution: No, the AD series locks do not offer a BLE reader. They only work with the Engage locks. NDE, LE, CTE and Control. :

Can you install an AD200 lock on a glass door?

Resolution: No, you cannot install any of the AD series locks on a glass door. :

Is the Gateway plenum rated?

Resolution: The Gateway is not plenum rated today. The Plenum rating requires UL 2043 approval, which is the UL requirement for installation in what is considered to be air-handling spaces – plenum...:

What does the test output do on the CTE?

Resolution: Each button will activate both the Dry and Powered contacts on the CTE. Press the LOCK, ALARM, or AUX buttons to test the LOCK, ALARM, or AUX outputs. :

What is the part number for the battery cover for the LE/LEB lock?

Resolution: Greenwich Model: L483-025 - Greenwich battery cover with screw, washer & magnet. Addison Model: L483-031 Addison battery cover with screw, washer & magnet :

Is the DPS required to be installed for the NDEB lock to function for storeroom/classroom and office function?

Resolution: No, the lock does not required it to function. If you do not install it, and if the lock is going into the Access Control system, you will get false info about the door status. :