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FAQs

Resolution: The best way to achieve this is using 678 plate with a 268 on each end - this will make a 10" threshold which is 3/8" high (which in most cases is still ADA compliant) This method allows the ...:

Am I able to get butt hinges with different leaf heights?

Resolution: Am I able to order a butt hinge with a door hinge leaf at one height and the frame hinge leaf at another? At this time we do not offer this - even as an Engineering Special. :

Does the trim device cable ship standard with all Chexit devices?

Resolution: The trim device cable is included only with Chexit devices that have been ordered with an electrified trim or electrified mortise lock (M996, RX996, E7500, etc.) :

Is the Chexit keyswitch spacer available as a service/replacement item?

Resolution: The Chexit keyswitch spacer is now available as service/replacement item. It can be ordered using part number 47395815.:

How does the cylinder function on an RX996L trim?

Resolution: The cylinder on the RX996L trim functions the same as the cylinder on the standard 996 trim; it locks and unlocks the lever handle.:

Is it possible to field convert an E996 to an M996?

Resolution: Any E996 trim can be retrofitted to an M996 trim by using one of the available conversion kits. To convert to an M996-M trim, use part number 47273112. To convert to an M996-R/V trim...:

Can a 252L be added to a 98/9952EO Pool Gate Device?

Resolution: If a 98/9952 Pool Gate Device was installed without a 252L lever trim, then the cable components for the lever to operate the device were probably not installed either. In addition to the 252...:

How to perform a level 2 reset on an NDE?

Resolution: You can also click here to a YouTube video on how to reset the NDE / NDEB lock. Perform the following steps 2 times in a row, then replace battery cover. Level 2 factory reset helps ...:

Is ther an issue with the 9691T combo (prox + smart) credential and No-Tour no working at the locks?

Resolution: No tour only works with smart credentials. If your site does not require a proximity credential, turn off the proximity credentials type under the reader settings at the lock or at the w...:

How does the CTE update its internal clock?

Resolution: Clock change can occur by the Engage App syncing or updating the CTE or controlled by the Host if connected to a PACS Integration system.: