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FAQs

Can a 252L be added to a 98/9952EO Pool Gate Device?

Resolution: If a 98/9952 Pool Gate Device was installed without a 252L lever trim, then the cable components for the lever to operate the device were probably not installed either. In addition to the 252...:

How to perform a level 2 reset on an NDE?

Resolution: You can also click here to a YouTube video on how to reset the NDE / NDEB lock. Perform the following steps 2 times in a row, then replace battery cover. Level 2 factory reset helps ...:

Is ther an issue with the 9691T combo (prox + smart) credential and No-Tour no working at the locks?

Resolution: No tour only works with smart credentials. If your site does not require a proximity credential, turn off the proximity credentials type under the reader settings at the lock or at the w...:

How does the CTE update its internal clock?

Resolution: Clock change can occur by the Engage App syncing or updating the CTE or controlled by the Host if connected to a PACS Integration system.:

What is the warranty on replacement hardware from Isonas?

Resolution: If ISONAS replaces the Product, the replaced Product shall be warranted for the remaining time of the original warranty period or for ninety (90) days from the date of repair, whichever is longer...:

What Ports does the Isonas Reader Configuration and Commander use?

Resolution: UDP Port 30718 -> Device Discovery TCP Port 30718 -> Configuration / Get Device Settings TCP Port 10001 -> Firmware Update For IP-Bridge TCP Ports 10002, 10003 for doors 2/3 ...:

Pre-Installation Steps for Installing a Schlage Lock

Resolution: Before installing your Schlage lock, it's important to follow a few pre-installation steps to ensure a smooth and successful setup. Here's a quick guide to help you prepare.Pre-Installation Steps:U...:

Schlage Home App Requests Bluetooth Activation: Bluetooth is Enabled

Resolution: If Bluetooth is enabled on your phone and the Schlage Home app is still requesting you to enable it, this is likely a permissions issue. For the Schlage Home app to access Bluetooth, you must grant...:

Schlage FC21: Using Emergency Pin Tool

Resolution: The Schlage Custom Series Combined Interior (FC21) can be unlocked using the Emergency Pin Tool (9-pin Tool), which is included with all F Series locks, replacement cylinders and Electronic/Smart L...:

What parts are needed to convert a 9852/9952 pool gate device from EO (exit only) to L (252L classroom function)?

Resolution: Orders for 9852/9952EO entered after 6/21/2021 ship with components to mate with the 252L. If a stocking dealer carries an EO device and the 252L, those items can be purchased separately...: