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FAQs

Where is information for door under-sizing for continuous hinges?

Resolution: The chart to under-size a door is on the specific hinge template.:

Can an LX switch be added to a 94/95 series in the field?

Resolution: The LX option is available for field install for 94/95 series devices shipped after 4/2005, (part # 050226-00):

How thick is the 8400 plastic kick plate?

Resolution: The thickness is 1/8" (.125"):

Can Torx screws be used on thresholds?

Resolution: Yes, our Torx screws can be used to secure any of our thresholds.:

How can I achieve a 10" Threshold?

Resolution: The best way to achieve this is using 678 plate with a 268 on each end - this will make a 10" threshold which is 3/8" high (which in most cases is still ADA compliant) This method allows the ...:

Am I able to get butt hinges with different leaf heights?

Resolution: Am I able to order a butt hinge with a door hinge leaf at one height and the frame hinge leaf at another? At this time we do not offer this - even as an Engineering Special. :

Does the trim device cable ship standard with all Chexit devices?

Resolution: The trim device cable is included only with Chexit devices that have been ordered with an electrified trim or electrified mortise lock (M996, RX996, E7500, etc.) :

Is the Chexit keyswitch spacer available as a service/replacement item?

Resolution: The Chexit keyswitch spacer is now available as service/replacement item. It can be ordered using part number 47395815.:

How does the cylinder function on an RX996L trim?

Resolution: The cylinder on the RX996L trim functions the same as the cylinder on the standard 996 trim; it locks and unlocks the lever handle.:

Is it possible to field convert an E996 to an M996?

Resolution: Any E996 trim can be retrofitted to an M996 trim by using one of the available conversion kits. To convert to an M996-M trim, use part number 47273112. To convert to an M996-R/V trim...: