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FAQs

How can we gain access to our Engage site when previous staff who set up the site is no longer here?

Resolution: An assigned Admin from the current Engage site needs to send you or anyone requesting Admin Rights an Invite from their Engage site. Once you verify and accept the Invite as an Admin, y...:

Does the RC03 reader need to be communicating to PAC for auto-unlock schedule to take effect?

Resolution: It does not. Isonas RC-03, RC-04 and IP-BRv2 will execute existing Weekly Rules and Events in offline mode. Auto-Unlock schedules are normally Weekly Rules. The readers won't process Cus...:

What is the part number for the NDE battery cover?

Resolution: N623-007 = Inside Battery Cover (1) Battery Cover :

What speed does the Schlage RC devices communicate at?

Resolution: The Schlage RC reader communicates at 100MB half or full duplex :

Can you configure Schlage RC devices to output on TTL lines using Isonas?

Resolution: Schlage RC TTL outputs are not used by Isonas :

Why are Schlage devices commissioned by Engage for use with Isonas?

Resolution: Yes, all Schlage NDE, LE locks need to be commissioned on the Engage app first. Commissioning Engage or RC devices transfers Site Security Key :

What user role will Engage team members be in Isonas linked sites?

Resolution: Linked Engage site users all will be a Manager role :

Will credentials synced from Active Directory work on NDE or LE?

Resolution: Active Directory synced Credentials will not work on Engage locks :

What is the part number for 6100 and 6200 solenoid pig tail connector?

Resolution: The 6100 and 6200 solenoid pig tail connector is not a service part, however, the EL cable assembly 110388-00 can be used. :

How do you specify the fire-rated version of the D200 deadbolt series?

Resolution: To get the UL listed D200 deadbolt for 3 hour fire door, specify the letter "F" after the function and cylinder designations. Examples: D241P6F, D251F, etc. The followin...: