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FAQs

How do you shorten or lengthen the vertical rod for a Von Duprin windstorm device (WS98/9927/-F or WS98/9957/-F)?

Resolution: The WS windstorm device ships for a 7' door. A 12-inch extension rod (# 051812) can be ordered for doors over 7' to 8'. To add the extension rod: disconnect the verti...:

Can the ND81 be ordered with any standard cylinder type?

Resolution: The ND81 can be ordered with all standard cylinder offerings currently available in price book. :

Can the ND81 be ordered for a thick door?

Resolution: The ND81 can be ordered for a non standard door thickness (Example: ND81PD 2-1/2" EE RHO 626). :

What is the diameter of the Schlage L9000 02 lever?

Resolution: The diameter of the 02 lever is .786". :

What is the difference between Vandlgard and Break away levers?

Resolution: Break away levers are designed with a break-away point on the lever that will cause the lever to break off with excessive torque. This break away lever cannot be reset and will need to be replace...:

What is the part number for the Fire-Rate (UL listed) Deadbolt for the B500 series?

Resolution: Part number 12-294 is the optional part number for the Square corner, 1" x 2 1/4", adjustable 2 3/8" or 2 3/4" backset, 1" housing dia., standard fire-rated (UL Listed) deadbolt, for the B500 serie...:

How can we gain access to our Engage site when previous staff who set up the site is no longer here?

Resolution: An assigned Admin from the current Engage site needs to send you or anyone requesting Admin Rights an Invite from their Engage site. Once you verify and accept the Invite as an Admin, y...:

Does the RC03 reader need to be communicating to PAC for auto-unlock schedule to take effect?

Resolution: It does not. Isonas RC-03, RC-04 and IP-BRv2 will execute existing Weekly Rules and Events in offline mode. Auto-Unlock schedules are normally Weekly Rules. The readers won't process Cus...:

What is the part number for the NDE battery cover?

Resolution: N623-007 = Inside Battery Cover (1) Battery Cover :

What speed does the Schlage RC devices communicate at?

Resolution: The Schlage RC reader communicates at 100MB half or full duplex :