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FAQs

Does the RC03 reader need to be communicating to PAC for auto-unlock schedule to take effect?

Resolution: It does not. Isonas RC-03, RC-04 and IP-BRv2 will execute existing Weekly Rules and Events in offline mode. Auto-Unlock schedules are normally Weekly Rules. The readers won't process Cus...:

What is the part number for the NDE battery cover?

Resolution: N623-007 = Inside Battery Cover (1) Battery Cover :

What speed does the Schlage RC devices communicate at?

Resolution: The Schlage RC reader communicates at 100MB half or full duplex :

Can you configure Schlage RC devices to output on TTL lines using Isonas?

Resolution: Schlage RC TTL outputs are not used by Isonas :

Why are Schlage devices commissioned by Engage for use with Isonas?

Resolution: Yes, all Schlage NDE, LE locks need to be commissioned on the Engage app first. Commissioning Engage or RC devices transfers Site Security Key :

What user role will Engage team members be in Isonas linked sites?

Resolution: Linked Engage site users all will be a Manager role :

Will credentials synced from Active Directory work on NDE or LE?

Resolution: Active Directory synced Credentials will not work on Engage locks :

What is the part number for 6100 and 6200 solenoid pig tail connector?

Resolution: The 6100 and 6200 solenoid pig tail connector is not a service part, however, the EL cable assembly 110388-00 can be used. :

How do you specify the fire-rated version of the D200 deadbolt series?

Resolution: To get the UL listed D200 deadbolt for 3 hour fire door, specify the letter "F" after the function and cylinder designations. Examples: D241P6F, D251F, etc. The followin...:

Why are some Primus finger pins copper colored?

Resolution: :