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FAQs

What type of screws are used for the battery cover on the NDE?

Resolution: Captive Screw - Flat Head Machine Screw (FHMS) Phillips: #8-32 x 1/4 Torx: #8-32 x 1/4Tamper Torx Screw uses T-15 security torx bit:

How do you temporarily de-link a CTE from a gateway?

Resolution: Press and Hold the Schlage button for 5 seconds to temporarily de-link from the gateway. :

What material is used on the NDE escutcheons and battery cover?

Resolution: A zinc alloy called Zamak 3 (base metal of zinc and alloying of aluminum, magnesium and copper):

How do you retrieve the gateway logs?

Resolution: Gateway needs to be running on minimum firmware version 1.60.06. If it has lower firmware, upgrade to at least 1.60.06.Connect to the gateway with the Engage app and under settings click on “...:

Will the Falcon 510L FSA/FSE trim operate on batteries?

Resolution: No, the Falcon 510L FSA/FSE trim is designed to operate from the Allegion/Schlage/Von Duprin PS900 series power supplies only. :

Can the Von Duprin 370 Series Lever Controls be rehanded in the field?

Resolution: The handing of the Von Duprin 370 Series Lever Controls are not meant to be changed in the field.This includes all 370 Series Lever Control models (370, 371, 372, 373, 374, 375. 376, 377, 378, 379,...:

Can the Von Duprin 200 series trim be used with the 98/99 exit device?

Resolution: No, the Von Duprin 200 series trims are intended to be used with the Von Duprin 22 devices, NOT the 98/99 devices. :

What is required to convert the Falcon Doromatic 1590 device to key/hold back function?

Resolution: The 159 cylinder assembly (NL or HB) and also the RETRACTOR are required to convert the Falcon Doromatic 1590 to key entry/hold back configuration. :

Is the top rod connector included with the Von Duprin 8827 top rod assembly if purchased separately?

Resolution: No, the top rod connector is NOT included with the 8827 top rod if purchased separately from the factory. :

What is supplied in the ND 09-061 Yale YA6 and Medeco 31 FSIC Tailpiece Kit?

Resolution: The 09-061 Yale YA6 and Medeco 31 FSIC kit contains the following: Retainer assembly Cylinder Driver Retaining screw Instruction sheet P516-906 The ...: