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FAQs

What cylinder does a Dexter exit device escutcheon lever trim use?

Resolution: 1 1/4" mortise cylinder with straight cam:

Pure Access Cloud and Manager - Changing Active Directory Field Mapping on Existing Tenant

Resolution: Field mapping refers to mapping data to first and last names of users. If this field data is changed once users have been synced in by ADConnect, then new users will be added into the syste...:

Pure Access Cloud and Schlage RC11, RC15, RCK15 - New Access Points Populating in Access Point List

Resolution: Once a device has been linked into a Pure Access Cloud-created site in Engage, all devices setup there will eventually link into Pure Access' Access Point Page Schlage RC readers will only po...:

What are the Von Duprin anti-microbial device and trim finish choices?

Resolution: :

What product is the old obsolete Dor-O-Matic number 70588-900?

Resolution: 70588-900 was the part number for a very old, obsolete, Dor-O-Matic control box for a sliding high energy door.. :

Will the Control lock support ADA credentials to extend unlock times?

Resolution: The Control lock (BE467 and FE410) locks do not support ADA.:

Can the external DPS Kit L483-055 be installed with the LEMB lock?

Resolution: Yes, the DPS Kit L483-055 will work with LEMB. The installer would have to remove the 2-pin connector that is pre-installed for the internal DPS. The installer could then connect th...:

Will the Schlage EV2 credentials work with the MT20W enrollment reader for No-Tour?

Resolution: Yes. With the MT20W firmware version 40.02.00 released in August of 2020, it will now read the Allegion EV2 cards only for no-tour. :

Will my unlock schedule work with RC-04 if I lose internet?

Resolution: Yes, it will still unlock. The unlock schedule is kept at the lock level.:

How can I delete a user in Pure Access Cloud?

Resolution: In Pure Access Cloud you cannot delete a user but you can deactivate a user. Any active credentials held by that user will also be deactivated. In Pure Access Manager you can use the SysA...: