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FAQs

Can the external DPS Kit L483-055 be installed with the LEMB lock?

Resolution: Yes, the DPS Kit L483-055 will work with LEMB. The installer would have to remove the 2-pin connector that is pre-installed for the internal DPS. The installer could then connect th...:

Will the Schlage EV2 credentials work with the MT20W enrollment reader for No-Tour?

Resolution: Yes. With the MT20W firmware version 40.02.00 released in August of 2020, it will now read the Allegion EV2 cards only for no-tour. :

Will my unlock schedule work with RC-04 if I lose internet?

Resolution: Yes, it will still unlock. The unlock schedule is kept at the lock level.:

How can I delete a user in Pure Access Cloud?

Resolution: In Pure Access Cloud you cannot delete a user but you can deactivate a user. Any active credentials held by that user will also be deactivated. In Pure Access Manager you can use the SysA...:

What type of screws are used for the battery cover on the NDE?

Resolution: Captive Screw - Flat Head Machine Screw (FHMS) Phillips: #8-32 x 1/4 Torx: #8-32 x 1/4Tamper Torx Screw uses T-15 security torx bit:

How do you temporarily de-link a CTE from a gateway?

Resolution: Press and Hold the Schlage button for 5 seconds to temporarily de-link from the gateway. :

What material is used on the NDE escutcheons and battery cover?

Resolution: A zinc alloy called Zamak 3 (base metal of zinc and alloying of aluminum, magnesium and copper):

How do you retrieve the gateway logs?

Resolution: Gateway needs to be running on minimum firmware version 1.60.06. If it has lower firmware, upgrade to at least 1.60.06.Connect to the gateway with the Engage app and under settings click on “...:

Will the Falcon 510L FSA/FSE trim operate on batteries?

Resolution: No, the Falcon 510L FSA/FSE trim is designed to operate from the Allegion/Schlage/Von Duprin PS900 series power supplies only. :

Can the Von Duprin 370 Series Lever Controls be rehanded in the field?

Resolution: The handing of the Von Duprin 370 Series Lever Controls are not meant to be changed in the field.This includes all 370 Series Lever Control models (370, 371, 372, 373, 374, 375. 376, 377, 378, 379,...: