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FAQs

Does the Schlage antimicrobial (AM) finish pass ASTM E2180 testing?

Resolution: The base formulation of the current AM Super Clear Powder Product is tested according to JIS spec JIS Z2801. JIS spec is the more popular method as they are the inventors of antim...:

Can Falcon 24 Series trims be used with the Monarch 17-M device?

Resolution: The Falcon 24 Series trims should not be used with the Monarch 17-M device. If the 17-M device's trim fails, then both the trim and the device should be replaced.:

Do the PS900 Series power supplies have an AC monitor / AC failure output?

Resolution: All PS900 Series power supplies are equipped with an AC monitor which can signal when the unit stops receiving AC power.:

How to Enroll a Discontinued Connected Keypad Deadbolt or Lever onto a Z-Wave Network

Resolution: Looking to pair your Schlage Connected Keypad Lock (BE369, FE599) with a third-party hub? Follow the steps below to enable inclusion mode and successfully enroll your lock.Important: Refer to ...:

What cylinder does a Dexter exit device escutcheon lever trim use?

Resolution: 1 1/4" mortise cylinder with straight cam:

Pure Access Cloud and Manager - Changing Active Directory Field Mapping on Existing Tenant

Resolution: Field mapping refers to mapping data to first and last names of users. If this field data is changed once users have been synced in by ADConnect, then new users will be added into the syste...:

Pure Access Cloud and Schlage RC11, RC15, RCK15 - New Access Points Populating in Access Point List

Resolution: Once a device has been linked into a Pure Access Cloud-created site in Engage, all devices setup there will eventually link into Pure Access' Access Point Page Schlage RC readers will only po...:

What are the Von Duprin anti-microbial device and trim finish choices?

Resolution: :

What product is the old obsolete Dor-O-Matic number 70588-900?

Resolution: 70588-900 was the part number for a very old, obsolete, Dor-O-Matic control box for a sliding high energy door.. :

Will the Control lock support ADA credentials to extend unlock times?

Resolution: The Control lock (BE467 and FE410) locks do not support ADA.: