Ask your question Entering your question as a complete sentence will provide more accurate results than keywords or phrases.

FAQs

Resolution: Gateway needs to be running on minimum firmware version 1.60.06. If it has lower firmware, upgrade to at least 1.60.06.Connect to the gateway with the Engage app and under settings click on “...:

Will the Falcon 510L FSA/FSE trim operate on batteries?

Resolution: No, the Falcon 510L FSA/FSE trim is designed to operate from the Allegion/Schlage/Von Duprin PS900 series power supplies only. :

Can the Von Duprin 370 Series Lever Controls be rehanded in the field?

Resolution: The handing of the Von Duprin 370 Series Lever Controls are not meant to be changed in the field.This includes all 370 Series Lever Control models (370, 371, 372, 373, 374, 375. 376, 377, 378, 379,...:

Can the Von Duprin 200 series trim be used with the 98/99 exit device?

Resolution: No, the Von Duprin 200 series trims are intended to be used with the Von Duprin 22 devices, NOT the 98/99 devices. :

What is required to convert the Falcon Doromatic 1590 device to key/hold back function?

Resolution: The 159 cylinder assembly (NL or HB) and also the RETRACTOR are required to convert the Falcon Doromatic 1590 to key entry/hold back configuration. :

Is the top rod connector included with the Von Duprin 8827 top rod assembly if purchased separately?

Resolution: No, the top rod connector is NOT included with the 8827 top rod if purchased separately from the factory. :

What is supplied in the ND 09-061 Yale YA6 and Medeco 31 FSIC Tailpiece Kit?

Resolution: The 09-061 Yale YA6 and Medeco 31 FSIC kit contains the following: Retainer assembly Cylinder Driver Retaining screw Instruction sheet P516-906 The ...:

What parts are supplied in the ALX and ND 09-062 Corbin Russwin FSIC 6 Pin Tailpiece Kit?

Resolution: The 09-062 Corbin Russwin FSIC 6 Pin Tailpiece Kit for ALX and ND contains the following: IC Tailpiece Instruction sheet P516-009 The tailpiece is not so...:

What parts are supplied in the ALX and ND 09-063 Sargent FSIC Tailpiece kit?

Resolution: The 09-063 Sargent FSIC Tailpiece Kit contains the following: IC Tailpiece Instruction Sheet P516-009 The Tailpiece is not sold separately. :

Can I reverse the lock on the door if the lock was ordered for a special door thickness?

Resolution: Locks that are ordered for extended outside (EO), extended inside (EI) or extended differently (ED) doors cannot be reversed on a door. In other words, you cannot put a lock that was extended out...: