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FAQs

How do I enroll by presentation on Isonas Engage linked tenants?

Resolution: You can only use Schlage RC series reader to enroll by presentation once you have linked to Engage. Any other readers like the RC-04, RC-03 or any readers on the IPBridge will NO...:

How do you enable Isonas smart cards for Schlage RC?

Resolution: You will have to use configuration card number: CE 5901-0402 = Isonas EV2 enable on the RC controller :

Why don’t I see Engage lock activity on Isonas Dashboard

Resolution: Engage locks are not connected in real time so, they activity will not come into the dashboard activity. This information is available in Reports section and will update when the lock checks...:

What should the minimum bootloader for the Gateway be?

Resolution: The minimum version should be: 2014.10.0.4. Versions 2014.10.0.3 or lower, the Gateways needs to be replaced. :

Can you ping the Gateway?

Resolution: You can’t ping the gateway but can verify that it is connected and communicating. Once you have commissioned the Gateway using the Engage software and set the network info, you can test commu...:

What does "NDE" stand for in the Engage Locks?

Resolution: ND is the Schlage model designator not a specific acronym. However, the E in NDE designates it is part of the Engage series of locks/devices. :

Can you FDR an NDE lock when in Freeze mode?

Resolution: Yes, you can Factory Reset an NDE lock when in Freeze mode.:

Why can't I see the master credentials under User profile in Engage?

Resolution: That Master Credential can only be viewed by an Administrator logging into the Engage web portal. If logging in as Operator or Manager, you cannot see the Master Credential assignments. :

Will my master credentials get deleted when I turn off the master credential option in Engage?

Resolution: Yes, once you turn off the Master credential option under Advanced - Global Settings, you will get the following message: There are existing master credentials on your site. If you proc...:

What is needed for the Schlage CTE to provide remote lock release function?

Resolution: The CTE does not directly provide a Remote release function. For local, on-site remote release by security, reception, etc., there is a Request To Enter (REN) input on the CTE controller that...: