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FAQs

Resolution: You can’t ping the gateway but can verify that it is connected and communicating. Once you have commissioned the Gateway using the Engage software and set the network info, you can test commu...:

What does "NDE" stand for in the Engage Locks?

Resolution: ND is the Schlage model designator not a specific acronym. However, the E in NDE designates it is part of the Engage series of locks/devices. :

Can you FDR an NDE lock when in Freeze mode?

Resolution: Yes, you can Factory Reset an NDE lock when in Freeze mode.:

Why can't I see the master credentials under User profile in Engage?

Resolution: That Master Credential can only be viewed by an Administrator logging into the Engage web portal. If logging in as Operator or Manager, you cannot see the Master Credential assignments. :

Will my master credentials get deleted when I turn off the master credential option in Engage?

Resolution: Yes, once you turn off the Master credential option under Advanced - Global Settings, you will get the following message: There are existing master credentials on your site. If you proc...:

What is needed for the Schlage CTE to provide remote lock release function?

Resolution: The CTE does not directly provide a Remote release function. For local, on-site remote release by security, reception, etc., there is a Request To Enter (REN) input on the CTE controller that...:

Is the Schlage AD or CO exit trim compatible with the Von Duprin WS Windstorm device?

Resolution: No, the WS98/9927/-F and WS98/9957/-F are not compatible with the Schlage AD and CO exit trim. The vertical rods on this device are too heavy for the AD/CO tailpiece.:

Are drive in latches designed to be used in wood doors only?

Resolution: Schlage and Falcon drive in latches are designed to be used in wood doors ONLY. A hollow metal door does not provide sufficient support for a drive in latch. :

Are there longer rods available for the FB52?

Resolution: The FB52 model is a fire rated top bolt with an Auxiliary Fire Latch (AFL) and is UL listed for fire doors up to 8'. It is not offered with longer rod options. :

Does the Auto door bottom model 360 have a set screw only if it has a pull out option?

Resolution: The set screw secures the internal components within the track and is present whether the unit has a pull out option or not. :