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FAQs

Is the ALX listed for hurricane rated doors?

Resolution: The Schlage ALX series has been listed for use in hurricane rated openings. However, when used in a hurricane rated opening, the ALX series must be specified with the grade 1 latches (13-247, 14-...:

Isonas Pure Access Cloud and Manager - Changes Made when Adding Active Directory to Existing Tenant

Resolution: When adding Active Directoy to an existing database in Pure Access, here is what will occur: Note: Existing users will not merge with either AD-imported counterparts. Users with t...:

Isonas RC-03 Readers - Enabling Wiegand Interface Module (WIM)

Resolution: To enable WIM on an RC03, first ensure it is properly installed by following page 31 of the RC-03 Manual: Download RC-03 Manual Then use ReaderTester Tool (from DBCrystal Software Package) or...:

Is Anti Microbial finish offered on the LM9200 with "M" lever designs?

Resolution: Anti Microbial (AM) finish is offered on the LM9200 with "M" lever designs. :

What version of BLE Bluetooth do Engage devices use?

Resolution: It uses version 4.2:

How does Isonas auto unlock with badge functionality work with Engage locks?

Resolution: 1st person in needs to be checked in device settings on the lock. Grant access and normal auto unlock rules need to be in place in Pure Access Cloud. This will function like Isonas only tenan...:

How do I enroll by presentation on Isonas Engage linked tenants?

Resolution: You can only use Schlage RC series reader to enroll by presentation once you have linked to Engage. Any other readers like the RC-04, RC-03 or any readers on the IPBridge will NO...:

How do you enable Isonas smart cards for Schlage RC?

Resolution: You will have to use configuration card number: CE 5901-0402 = Isonas EV2 enable on the RC controller :

Why don’t I see Engage lock activity on Isonas Dashboard

Resolution: Engage locks are not connected in real time so, they activity will not come into the dashboard activity. This information is available in Reports section and will update when the lock checks...:

What should the minimum bootloader for the Gateway be?

Resolution: The minimum version should be: 2014.10.0.4. Versions 2014.10.0.3 or lower, the Gateways needs to be replaced. :