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FAQs

Resolution: No, the trim is a component of the exit device, the device has the fire rating :

On the CTEs, can we hardwire the internet connection to the local network via the RJ45 Ethernet port?

Resolution: No, the Ethernet port is for power over ethernet only. :

On the LE lock, where is the BLE and Wi-Fi located?

Resolution: Wi-Fi and BLE are on the same chip and should be located on the interior of the lock. :

What is the difference between the 20-066 and 20-069 mailbox cylinder?

Resolution: Position of the Driver cam on the cylinder is different, the cam on the 20-066 sits off from the centerline of the cylinder, 20-069 the cam is on the centerline of the cylinder. Click here for im...:

If you setup ADSync, and manually add secondary badges to users in Pure Access Cloud, will ADSync deactivate these credentials?

Resolution: IF ADConnect is configured to sync credential information: PureAccess will deactivate credentials that are manually added when ADConnect performs a sync operation. ...:

Which Schlage lock products are available with either 629 or 630 finish?

Resolution: Need to confirm availability in the most recent pricebook or customer service. Only the trim will have a stainless steel finish, not the chassis. A Series Knob Lock; Only the Plymou...:

What finish will the latch face be if the ALX is ordered in 619 finish?

Resolution: When ordering the ALX series in 619. The latch face finish will be supplied as a 626 (US26D) satin chrome plated.:

Zero Adjustable Thresholds: Tips For Selecting The Correct Pieces

Resolution: The Zero catalog (click HERE) shows a variety of options for adjustable thresholds. Selecting the proper size threshold Choose the overall height of the threshold that is n...:

Is ALX offered with lead lining?

Resolution: Due to the ALX being a Grade 2 product Lead Lining is not an offering. Option would be to go to ND Series. :

If you hold the thumb turn inside on a B563 will the key still retract the deadbolt?

Resolution: The key will still be able to retract the deadbolt and gain entry with the thumb turn held on the inside of the B563. :