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FAQs

Resolution: Due to the ALX being a Grade 2 product Lead Lining is not an offering. Option would be to go to ND Series. :

If you hold the thumb turn inside on a B563 will the key still retract the deadbolt?

Resolution: The key will still be able to retract the deadbolt and gain entry with the thumb turn held on the inside of the B563. :

What is the escutcheon screw dimensions for E77301 and E77300?

Resolution: E77301 - 2" 10-24 UNC 2A E77300 - 1.75" 10-24 UNC 2A :

Can you get a conventional cylinder in a Best keyway?

Resolution: Conventional (non-interchangeable core) cylinders are not available in Best keyways for either Schlage or Falcon. :

Is the latch cover available for the ALX172 Double Dummy set?

Resolution: There is no option to get the blank latch plate kit (47269199) with the ALX172 Double Dummy set. The latch cover or blank latch plate kit is only available as parts sold separately.&nbs...:

Can I Use My Smart Electronic Lock on a Gate?

Resolution: No, Schlage smart electronic locks are not designed for use on gates. Exposing both sides of the lock to the elements can lead to damage and will void the warranty. These locks are intended for ind...:

Is it possible to convert Falcon 1490/1590 to EL1490/EL1590?

Resolution: To convert 1590 to EL1590, order the conversion kit: KIT.1008 EL1590 Conversion Kit 36" KIT.1009 EL1590 Conversion Kit 48" To convert 1490 to EL1490, order EL&nb...:

How to Add New User Codes to Your Schlage Lock Using the Schlage Home App via Bluetooth

Resolution: Adding a user code through the Schlage Home app when your lock is connected via Bluetooth is straightforward and similar to the process used when connected via Wi-Fi. The key difference is that if ...:

Has an update been made to the thumbturn and cointurn rose on the Schlage L9000 series?

Resolution: An update was made to the thumbturn rose for sectional trim shipping on or after June 6th 2021. The new design provides a more stable thumbturn and coin turn with less play/wobble than t...:

Is there an Emergency Key for the L283-124 Coin Turn?

Resolution: The Schlage part number for the Emergency Key to use with the L283-124 coin turn is 35-250. :