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FAQs

How to Add New User Codes to Your Schlage Lock Using the Schlage Home App via Bluetooth

Resolution: Adding a user code through the Schlage Home app when your lock is connected via Bluetooth is straightforward and similar to the process used when connected via Wi-Fi. The key difference is that if ...:

Has an update been made to the thumbturn and cointurn rose on the Schlage L9000 series?

Resolution: An update was made to the thumbturn rose for sectional trim shipping on or after June 6th 2021. The new design provides a more stable thumbturn and coin turn with less play/wobble than t...:

Is there an Emergency Key for the L283-124 Coin Turn?

Resolution: The Schlage part number for the Emergency Key to use with the L283-124 coin turn is 35-250. :

Is the -169 bumper assembly the same across all LCN series closers?

Resolution: Yes, the -169 bumper assembly is the same across all LCN series closers that have this optional offering. Here is the list of closers that offer this optional offering: 1450T, 1460...:

What door hardware is FEMA approved for Steelcraft Paladin Tornado doors and frames?

Resolution: For a current list of approved door hardware, please refer to Tornado section of the Steelcraft Tech Data Manual, which can be found here. Within this section you will find the followi...:

Is there an ALX25?

Resolution: TheALX25 launched 1/5/2026. A Grade 1 alternative is available in the ND series as the ND25. :

What is the difference between QEL and Chexit?

Resolution: QEL is the motorized latch retraction option for Von Duprin exit devices. QEL is used when automatic latch retraction is needed, such as when used with access control so that the door can b...:

How to change M996L from fail safe to fail secure with Chexit?

Resolution: The Von Duprin M996L lever ships Fail Safe by default.If fail secure operation is needed for M996L, this can be completed in the field. Follow These Steps: .1. On the back of the M...:

What is the difference between Chexit, RCM and DE5300

Resolution: Chexit, Remote Chexit Module (RCM) and DE5300 are all delayed egress options for Von Duprin.The door opening size is the primary factor for selecting one of these options. Other f...:

What are all exit device abbreviations?

Resolution: Von Duprin 98/99 exit device abbreviations can be found in the product catalog. CLICK HERE for 98/99 catalog. Most of the abbreviations found on a Von Duprin exit device box label...: