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FAQs

If you setup ADSync, and manually add secondary badges to users in Pure Access Cloud, will ADSync deactivate these credentials?

Resolution: IF ADConnect is configured to sync credential information: PureAccess will deactivate credentials that are manually added when ADConnect performs a sync operation. ...:

Which Schlage lock products are available with either 629 or 630 finish?

Resolution: Need to confirm availability in the most recent pricebook or customer service. Only the trim will have a stainless steel finish, not the chassis. A Series Knob Lock; Only the Plymou...:

What finish will the latch face be if the ALX is ordered in 619 finish?

Resolution: When ordering the ALX series in 619. The latch face finish will be supplied as a 626 (US26D) satin chrome plated.:

Zero Adjustable Thresholds: Tips For Selecting The Correct Pieces

Resolution: The Zero catalog (click HERE) shows a variety of options for adjustable thresholds. Selecting the proper size threshold Choose the overall height of the threshold that is n...:

Is ALX offered with lead lining?

Resolution: Due to the ALX being a Grade 2 product Lead Lining is not an offering. Option would be to go to ND Series. :

If you hold the thumb turn inside on a B563 will the key still retract the deadbolt?

Resolution: The key will still be able to retract the deadbolt and gain entry with the thumb turn held on the inside of the B563. :

What is the escutcheon screw dimensions for E77301 and E77300?

Resolution: E77301 - 2" 10-24 UNC 2A E77300 - 1.75" 10-24 UNC 2A :

Can you get a conventional cylinder in a Best keyway?

Resolution: Conventional (non-interchangeable core) cylinders are not available in Best keyways for either Schlage or Falcon. :

Is the latch cover available for the ALX172 Double Dummy set?

Resolution: There is no option to get the blank latch plate kit (47269199) with the ALX172 Double Dummy set. The latch cover or blank latch plate kit is only available as parts sold separately.&nbs...:

Can I Use My Smart Electronic Lock on a Gate?

Resolution: No, Schlage smart electronic locks are not designed for use on gates. Exposing both sides of the lock to the elements can lead to damage and will void the warranty. These locks are intended for ind...: