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FAQs

How do I order a scalp plate for the door edge for a 5547WDC?

Resolution: There are two possible scalp plates, depending on the trim application and door preparation. Both are ordered by description as configured products (category: cover plates). They are&...:

Can Von Duprin concealed cable devices be ordered for non-standard door heights?

Resolution: Orders for cable devices for non-standard door heights are processed as engineering specials at an additional charge per cable.:

Schlage Sense: Delete Wi-Fi Adapter

Resolution: Please follow the steps below to remove the Wi-Fi Adapter - BR400, Discontinued from the Schlage Home App and unpair from the Schlage Sense - BE479, Discontinued:Launch the Schlage Home App.Press t...:

Does Schlage Ship Warranty Replacements Outside of the United States?

Resolution: Schlage ships warranty replacements only within the U.S. and to Puerto Rico. :

What Should I Do If the Wire Breaks While Replacing Batteries in My Lock?

Resolution: Schlage keypad deadbolts, keypad lever locks, touchscreen levers and deadbolts, and smart deadbolts all feature wire connections to the battery power source. If this wire breaks during battery repl...:

Does Schlage make a Mogul cylinder?

Resolution: TECH SERVICES ONLY Schlage can make a Mogul adapter ring through the Innovation Center Specials process. :

What product does a 6114 electric strike work with?

Resolution: The 6114 electric strike is used with a product called a "rim nightlatch", which is not an exit device with nightlatch function trim. A "rim nightlatch" is a product mounted on the pull ...:

Is there a replacement for the old LCN 202/204/206 series overhead concealed closers?

Resolution: No, there is no direct replacement. You will unfortunately need to start over with a current product offering. These closers were obsoleted in the 1940's. :

Can Multiple Schlage Electronic or Smart Locks Be Ordered with the Same Factory Codes?

Resolution: No, multiple Schlage electronic or smart locks cannot be ordered with the same factory codes. For security purposes, each lock is programmed with its own unique set of factory codes, ensuring that ...:

How to View Battery Percentage in the Schlage Home App

Resolution: When your lock's batteries are extremely low, the lock will flash a red battery icon before unlocking when entering the code, or before locking with the lock icon.To proactively check the battery p...: