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FAQs

Can the Ives VR vandal resistant trim work with Von Duprin concealed cable devices?

Resolution: Yes, the VR910/914 DT and NL are compatible with the Von Duprin concealed cable devices.:

Resolution: The door range (out of box) for an ALX lock is 1 3/8" - 1 3/4". The ALX lock is not available for doors outside that range - there is no non-standard door thickness option. ...:

What tool is needed to remove the security screw from a CO lock?

Resolution: All lockset cover torx screws will be T-15 Secure torx (with the center pin) Other torx screws sizes 10 and 12, will require T-20 Secure torx tool Torx screw kits are available for all sc...:

What are the password requirements for the Engage software password?

Resolution: Password Rules for the Engage software: At least 10 characters At least 1 uppercase letter At least 1 lowercase letter At least 1 number or symbol: 1@#$%^&*()-+<&g...:

How to lockdown a specific access point in Pure Access?

Resolution: You can lockdown a specific access point in Pure Access by sending a ‘Lockdown’ Command, using a Single Access Point Widget, using a Multi-Access Point Widget, using a Lockdown Widget or by creatin...:

What database does Engage use, SQL?

Resolution: No. It's cloud based system with AES 256 encryption.:

If an FE410 was ordered for 4" center, can lock be field updated to accept 5.5" center?

Resolution: No, the FE410 is not field upgradable from 4" to 5.5" center. You will need to order a new lock. :

Why does the IP address of my Gateway keep changing?

Resolution: If the IP address is set to DHCP, it will change depending on the address available. :

What touch bars are available under the Locknetics brand?

Resolution: TB-36 Touch bar - 36" door 628 FINISH TB-42 Touch bar - 42" door 628 FINISH TB-48 Touch bar - 48" door 628 FINSH :

How do I connect the HHD to the Legacy WA series PIM—OTD?

Resolution: Connect the HHD to the serial connection on PIM-OTD, press and hold the SA button while pressing and releasing the reset button. Continue to hold the SA button until the LED's start fl...: