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FAQs

Will the Credential ID on the Isonas Pure Mobile change if they re-install the app?

Resolution: If the ISONAS Pure Mobile application is uninstalled then reinstalled on iOS, the Device ID will be renewed thus the credential will need to be re-enrolled.On Android the ID is linke...:

Will the RC-02 readers work with the Isonas Pure Access Cloud?

Resolution: No, the RC-02 readers will not work with the Pure Access Cloud. They will need to be upgraded to the RC-03, or the RC-04. :

Is the pushbutton on the CO100 momentary or maintained?

Resolution: The pushbutton release on the CO100 is momentary. :

Will the levers from CS210 lock work on the FE410?

Resolution: On the FE410, they can use the levers from the CS210 locks. Part number: 06-242 specify design, specify finish. Comes as a pair of levers (2) Use the same part number with the d...:

RU/RM incomplete LINK

Resolution: RU & RM will not fully LINK to a Gateway (GWE) if the communication bus of the RU/RM mainboard to the DPS module is defective. With the DPS COM fault, the LINK symptom after OK LINKING&nb...:

Can you connect a fire alarm system to the CO100 push button connection?

Resolution: It is not recommended. The button is a momentary release button, it will only stay unlocked for 3 seconds. :

What is QELA?

Resolution: QELA is the third generation of the Von Duprin QEL motor that began shipping at the end of 2014. It is what is currently shipped (as of 2021). The letter "A" was used to distinguish whi...:

Will an S200 interconnected lock cover the door prep holes for an ND lock?

Resolution: The ND lock has two additional post holes (5/16" each) located above and below the 2 1/8" cross bore. The inside escutcheon of the S200 interconnected lock will cover those two ho...:

What is part number N123-042?

Resolution: N123-042 is a dummy cylinder used in the ND Series to maintain timing on double cylinder functions that are ordered as CD. It is not a salable part. :

Is the Von Duprin 33A/35A Fire Rated Center case the same as the standard 33A/35A center case?

Resolution: No, the fire rated 33A/35A centercase is different than the standard 33A/35A centercase.: