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FAQs

Can the newer 4630(40)-3180 Input/Output board assembly (one terminal strip 1-24) be replaced with an older version I/O board (two terminal strips 1-12 & 13-24)?

Resolution: No. WHY - The older version I/O board had a 1-amp circuit breaker as part of the on/off switch while the current version has a 1-amp fuse that is part of the high...:

What is the option called when you place an order for a batch of credentials, that you can request a corresponding excel spreadsheet with the order?

Resolution: Cross Reference Thumb Drive:

Why would a NC450 not be releasing?

Resolution: The NC450, needs to have at least a 1/8 inch gap door to frame all the way around the frame, this is most likely what would cause this issue. :

What size screws are used with the M490 mag locks?

Resolution: Inside mounting bracket screws are USS 10-24 x 1/2" Outside mounting bracket screws are USS 10-32 X 3/4" Magnet Screws - Are 1/4 - 20 thread 3/16 hex total length 2 ¾ Cover Plate Scre...:

How do you factory reset (FDR) a KP79 Standalone keypad?

Resolution: There is no FDR on the keypad. The programming memory is in the controller or lock the KP79 is connected to. You will need to reset the device the KP79 is wired to. :

Are HID IClass SE readers compatible with Isonas?

Resolution: If the reader has a Wiegand output you can use it with the IPBridge controller, and it will work with Isonas.:

What is the default IP address on the RC-04?

Resolution: The default IP address is on the sticker under the RC-04. If an RC-04 has been factory reset and it doesn't get a DHCP address it will default to 192.168.254.119 :

Does the CO200 have remote release option?

Resolution: No, it does not. Only the CO100 in Office function (50) can use a wired remote release. :

How to set the timeout limit on Pure Access Cloud?

Resolution: In Pure Access Cloud go to the Users page and click the ‘action’ ellipses to the far right of the user (3 vertical dots) who’s web access time out you want to change. Select ‘Manage Web Access’ and...:

How to enroll Pure Mobile credentials to the Isonas Pure Access Cloud?

Resolution: There are 2 ways you can enroll your mobile credential into the Isonas system. 1. You can enroll by presentation. 2. You can manually enroll the mobile credentia...: