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FAQs

On the M450P, does this indicator light come with the lock?

Resolution: No, it is in a kit sold separately (ATS/LED kit) and the lock must be a Plus "P" version to use this kit. This can be ordered separate and installed in the field.:

When adding a credential or updating a credential I get an error that the No Tour Credentials Are Full.

Resolution: The No Tour function only allows writing to 11 sectors on the fob. Each lock added to a user uses 1 sector. Once those 11 sectors are full, No Tour is not available. You can still ...:

Can you change the reader on a CTE?

Resolution: Yes you can change the reader on the CTE. You need to establish sync with new reader. To establish a reader connection: Push and release the CTE SCHLAGE button, followed by tw...:

Can you mount a 4040SEH holder with swing clear hinges?

Resolution: Yes, you would need to follow ST-3165 for mounting a 4040SEH with swing clear hinges. No special parts are required. :

Can LCN ME/SE closer holders be used on exterior/vestibule doors?

Resolution: LCN ME/SE closer holders are specifically designed for use on interior fire rated doors. :

The Ives catalog shows a 9624 offset pull that is not in the price book. What is 9624?

Resolution: 9624 was a typographical error. This should read 9264. :

Is the Zero 3708 magnet hold on a production hold?

Resolution: Yes, bulletin dated 12/28/2016 still has magnets on production hold, though it can still be ordered via engineering specials. :

Does Ives offer any door hardware for doors that are 13/16" thin?

Resolution: No. :

Can a customer take an existing 112HD or 112XY and cut out out a section of that hinge and by a service panel for it, making it a 112XY TWP?

Resolution: Allegion does not support or guarantee this application. If a TWP panel is required, the best option is to order a new hinge. :

What does "CFL" stands for when someone is ordering a 7305 CFL edge guard?

Resolution: CFL is not an acronym Allegion acknowledges when it comes to Ives product. A possibility is "cut for lock". If a customer has used this term, ask for clarification or drawing/sket...: