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FAQs

Schlage Control Lock - Long Beep and Green Light on Valid Card Presentation

Resolution: The lock will display a long beep and green light on a valid card presentation when the unit has lost power long enough to lose it's internal clock time. To correct this, sync the lock with t...:

Schlage M420, M450, M490 - Armature Bolt Replacement

Resolution: The armature bolt is not available on its own, but it is included in the armature mounting fastener pack, part# P44489128 for M450/M420 P44497110 for M490 :

Schlage SM10 - Not Compatible with OSDP 485 Configuration

Resolution: The SM10 readers are do not support being ordered as -485 configuration. The unit supports wiegand output only. If -485 OSDP is needed, recommend using MT11 or MT15 instead, or as of late ...:

Schlage AD-series - MT Reader Head Compatibility with HID iClass SEOS Credentials

Resolution: The MT and MTK reader heads for the AD-series locks will ONLY read the public CSN of iClass cards, which with SEOS means a different random CSN every time the card is read. Recommendation: Use Si ...:

Schlage SM10 - Firmware Compared to MT-series

Resolution: The firmware on the SM10 is the same as the MT-series readers, except only the X14 firmware package is loaded.:

Schlage CO220 - Ribbon Cable Part Number

Resolution: The CO220 shares the same ribbon cable as the privacy and office function CO200s. Replacement part number: 23518384:

Installing Electromagnetic Locks on Surface Vertical Rod Doors

Resolution: It can be installed frame side of the rods, if there is room for it on the door. Note: The holding force will be reduced when the maglock is not installed as close to the edge of the door as ...:

Schlage Control FE410 - Interior Lever Retracting Deadbolt, but not Deadlatch

Resolution: Check the handing plate on the exterior is seated properly. Incorrect installation of the handing plate can cause the spindle to not engage with the interior hub.:

Schlage MTKB - Keypad Output Configuration

Resolution: The MTKB readers use the same keypad configuration as the MTK readers. Please see configuration manual here. :

Schlage / Von Duprin RU and RM - Use in Engage Managed Standalone Account or Site

Resolution: Remote undogging (RU) using ENGAGE software via Wi-Fi is available for scheduled lock-up events only without the need of an ENGAGE Gateway. Note, this solution is not available for real time lock...: