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FAQs

MTB / MTKB Readers and PIV or FIPS Card Compatibility

Resolution: MTB and MTKB (bluetooth credential enabled) readers are not compatible with PIV or FIPS smart cards. If PIV compatibility needed, recommend use MT or MTK readers (non-B versions). :

What can cause a Benchmark operator to squeak during operation?

Resolution: First thing to check is installation- Make sure installation is good, especially make sure the back plate is sitting flat and that the frame is plumb, otherwise there is potential tha...:

Ultralight C Technology Mifare Smart Cards

Resolution: No this format is not available. This card is and NXP Semiconductor product and is used generally for public transportation, event ticketing & loyalty rewards cards. :

Schlage MT-series Readers and F2F Protocol (Used by GE Systems)

Resolution: Schlage MT readers cannot function using F2F protocol. The readers output wiegand or RS485 OSDP communication, not F2F. In most cases, a wiegand-to-F2F data converter device is used. &...:

Locknetics Electric Strikes on Double Door Applications

Resolution: It is possible to do, but not advised or supported. The door thickness would have to be enough to accommodate the strike body, then power ran to the strike with an EPT, electri...:

Schlage NDE on 1-3/8" Door Applications

Resolution: An NDE can only be installed on a 1 3/8 inch door if a 1/8 inch shim is installed underneath both the interior and exterior halves of the door. The end user can either fashion one themselves or the...:

Schlage/Von Duprin RU Reporting as Device Type "RM"

Resolution: If the RU/RM is powered up without the dogging module connected, it will report and function as an RM. If connecting dogging module after power up, then will need to power-cycle de...:

How many holes or fasteners will I need in a Zero threshold?

Resolution: The basic rule of thumb with thresholds is: 5” wide and under come drilled from the factory. Any thresholds 6” wide or wider do not come with holes. The exceptions would be the...:

How do you determine measurements for extended door thicknesses?

Resolution: To determine the correct door thickness measurements, first measure the total door thickness. For ND series, measure to the nearest 1/8" For L series, measure to the near...:

On an LCN Benchmark operator does the location of Power Boost change based on the latch position?

Resolution: No, on the Benchmark, Power Boost does not change locations based on the latch position setting. If Power Boost is turned on it will come in at approximately 10 degree no matter what setting ...: