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FAQs

Resolution: An NDE can only be installed on a 1 3/8 inch door if a 1/8 inch shim is installed underneath both the interior and exterior halves of the door. The end user can either fashion one themselves or the...:

Schlage/Von Duprin RU Reporting as Device Type "RM"

Resolution: If the RU/RM is powered up without the dogging module connected, it will report and function as an RM. If connecting dogging module after power up, then will need to power-cycle de...:

How many holes or fasteners will I need in a Zero threshold?

Resolution: The basic rule of thumb with thresholds is: 5” wide and under come drilled from the factory. Any thresholds 6” wide or wider do not come with holes. The exceptions would be the...:

How do you determine measurements for extended door thicknesses?

Resolution: To determine the correct door thickness measurements, first measure the total door thickness. For ND series, measure to the nearest 1/8" For L series, measure to the near...:

On an LCN Benchmark operator does the location of Power Boost change based on the latch position?

Resolution: No, on the Benchmark, Power Boost does not change locations based on the latch position setting. If Power Boost is turned on it will come in at approximately 10 degree no matter what setting ...:

What is part number 1398?

Resolution: Part number 1398 is a Core and Key stamping fixture, click here for image.:

Is QEL available on the 1590?

Resolution: Motorized latch retraction is not available on the 1590:

Can Falcon combinated Small Format interchangeable cores be ordered 0-bitted?

Resolution: As of June 25th, 2022 Falcon has discontinued the offering of 0-bit SFIC cores as an option. SFIC cores are not available 1-bitted.For cores pinned at the factory Falcon offers keyed alike (KA...:

Is there an adapter kit for the Falcon D100 and D200 using interchangeable core for a 1 3/8" thick door?

Resolution: Order part number 36-071 (found in the Falcon price book) for use with the Falcon D100 and D200 series deadbolts using interchangeable core in a 1 3/8" thick door. :

How do you hand a Falcon H2 series interconnected lock?

Resolution: There are three components that have to be adjusted on the Falcon H2 series to be handed correctly: Screw on the inside chassis plate (change positions) Internal cam on the inside le...: