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FAQs

Can you daisy chain data from the gateway?

Resolution: Yes, you can daisy chain the data from the Gateway. They can be wired in/out on each TX terminal and in/out on each RX terminal down the line. However, we strongly suggest contacting the ...:

What would cause Tamper Alert on the NDE lock?

Resolution: Tamper Alert is typically caused by a missing or misaligned magnet behind the Strike Plate on the door frame on the original NDE locks. There should be two magnets on a plastic strip that get...:

Is it possible to update NDE and LE locks and without going to site?

Resolution: The Engage platform does support off-site overnight updates. This update does require that locks are set with proper working Wi-Fi settings and are communicating to your local Wi-Fi access po...:

Schlage Handkey II (HKII) Power Supply Information

Resolution: The reader requires a 12-24VDC power source. The unit can use either a 12 or 24VDC signal from an external power supply, or a plug-in power supply: PS-110 for 110VAC facilities. ...:

Can you order the DA for the 631-AL EX push button afterwards and add in the field?

Resolution: No, it has to be ordered that way. It cannot be added in the field.:

What is the warranty for the Control locks?

Resolution: 2 years from date of purchase and 1 year from date of install. :

3. Can you replace a Cobra 9000 series lock with exit device with a CO-100 with the existing exit trim?

Resolution: Most of our CO -100 993's will not work on the narrow exit devices that the King Cobra 9000 series did. Also, the CO-100 993 will require a 5 inch wide stile. :

What does the LC stand for in PIM-400-1501 LC?

Resolution: LC just means less 1501 board now. :

Engage Portal Displaying Blank Screen in Internet Explorer

Resolution: Internet Explorer (IE) is no longer supported by Microsoft and many websites. It no longer displays many websites correctly, including the Engage Portal site at portal.allegionengage.com. ...:

Can we do split finish on CO-100 locks?

Resolution: Yes, specify the exterior finish first, then the interior finish. :