Ask your question Entering your question as a complete sentence will provide more accurate results than keywords or phrases.

FAQs

Is the "locking" pin assembly used in the Von Duprin KR kit available as a separate item?

Resolution: No, the "locking pin" for the Von Duprin KR mullion is part of an assembly that is intended to never come apart. The security screws that are used for the assembly are driven into the metal a...:

Does the Von Duprin E360 or E370 series control have cylinder override?

Resolution: No, the Von Duprin E360 and E370 series controls use a "rotary" solenoid that is placed in the back of the escutcheon plate where the cylinder would normally operate. The E370 series controls...:

Are the 321 and 323 automatic door bottoms handed?

Resolution: Yes, these models have extension pieces on them such that you cannot just flip the complete unit over for different door handings. Since the brass adjusting nut must always be on the hinge si...:

What is the rose dimension for the C1000?

Resolution: The rose is 3 1/2" in diameter. :

Is there a cover plate for the door edge cut out for a 556NL-CA?

Resolution: There is no door edge cover plate provided for the 556NL cylinder assembly. However, Von Duprin part number 900555 can be used if a cover plate is desired. :

Can the mobile credential be a master credential?

Resolution: Yes, you can make the mobile credential a master credential. Once deleted the Mobile number can be recreated into a master credential. All of the door files must be updated after recreati...:

If my Isonas login was deactivated, can Isonas reactivate it?

Resolution: No, Isonas cannot reactivate your login.You will have to find another admin in your tenant and have them activate your account.:

What are Si and SiK readers?

Resolution: These are readers for AD locks (can read iclass cards), and work similar to a MT reader. These readers are only offered with a gray or brown finish. They are not metal, so they do not o...:

Do all of the Allegion readers use RFID (radio Frequency Identification)?

Resolution: Yes, and they are also ISO14443 standard compliant.:

Why is my access control not seeing the read from my card on a OSDP connection?

Resolution: We don't use secure OSDP, the controller will need to be set to open and then they should be able to see the data. :